About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About the Role

The People Operations leader will manage the operational arm of the people function as we scale Highspot into new geographies and grow exponentially. This candidate will have a foundational role in building and scaling a global architecture for our employees that will enable our ability to attract and retain talent. THis will be accomplished through by way of establishing key infrastructure including; process, policy, technologies. This role will also manage total rewards, employee enablement self-service strategy, building frameworks for people related actionable insights, budget management as well as rhythm of the business readiness.

Key Focus Areas

• Employee Experience – Build Framework from Candidate - New Hire - Departure. Work with Key leaders (P&OD, DEI&B, Recruiting and HR) to drive an integrated approach to defining EX (what great looks like) and measuring outputs
• Employee & Culture Insights Strategy – includes survey strategy, other key data inputs etc. that build the story of strong engagement and leading indicators
• Build Employee digital experience and employee service delivery model
• Compliance – Policy management, Immigration, LOA, State EE compliance and trends
• Systems – evolution of technologies (Workday +), vendor management, enhance usability and productivity, introduce new technologies that drive ee productivity, data integrity etc.
• Annual Planning – Budget management
• Enhance operational aspects of On/Off-Boarding
• Direct management PMs and Ops employees
• Manage integrated people programs plan for employees, managers and people team
• Optimize how we manage our internal content management (Spots) and measure effectiveness

Experience, Capabilities and Attributes

• Project management – define outputs and ability to instill and help team build project management skillset/mindset
• Demonstrated ability to manage both strategically and operationally - think end to end, think longer term, understand the external and internal scenarios and interdependencies. Operational capability of understanding key milestones/deliverables/actions, create and manage dashboards for exec stakeholders, drive accountability of project/programs, etc.
• Teach, build and hire team for the next phase of Highspot’s growth
• Operate, and thrive in a fast paced, dynamic environment with ambiguity and change
• Experienced people manager who can scale out a team and build great team cohesion

Qualifications

• Bachelor’s degree – business, psychology or related field or related business experience
• Prior experience managing and growing a team of compensation and operational, administrative personnel
• Prior and demonstrated experience with budget management
• Proven experience in analyzing, building people data and insights roadmap
• Hands-on experience in growth stage start-up environment
• Prior experience managing compensation and benefits – systems, roadmaps, programs, analysis

Benefits

Comprehensive medical, dental, and vision benefits

401(k) Matching

Paid parental leave 

Flexible work and vacation schedules

Discounted ClassPass membership

2 volunteer days per year

Transportation benefits

Competitive compensation and stock options

Fully-stocked kitchen

Annual company-wide events

Meaningfully contribute to a compelling vision!

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.