Pro.com is a venture-backed, technology-based General Contractor in the home improvement, remodeling, and new construction market. Headquartered in Seattle, WA, we are a rapidly growing and maturing company with the vision to be the world’s most customer-centric provider of services for the home.

As a training instructor, you will play a critical role in being the face of the company for all new hires during on-boarding in the Seattle office by facilitating our new hire program. You will also facilitate other key training initiatives designed to help our team members thrive in their positions such as assisting in building a curriculum that drives meaningful improvements to operations and contributes to improving existing programs through evaluating existing materials.

You will be partnering to work with subject matter experts in all departments to identify training needs, develop curricula, and deliver training. With our rapid expansion in employee numbers and our rapid expansion in our technology, training needs are constantly growing and evolving. 

You’ll likely thrive here if:

• You relentlessly pursue what is best for your and our customers.
• You are inclusive and transparent in your actions and communications as you work collaboratively toward a common purpose.
• You start with why and let the data be your guide.
• You are one who seeks ownership; your first reaction to a problem is, “How can I solve it?”
• You move quickly, prioritize & execute.
• You work smarter not harder by being efficient, tenacious, and thoughtful.

What you’ll do:

• Ensures smooth and effective functioning of training operations and manages course delivery across the company by scheduling training events, arranging classroom logistics, coordinating the availability of instructors, preparing training materials, managing enrollment rosters, and providing other logistical support required for successful learning.
• Utilize and develop reports to track progress and results of trainees and communicate to senior leadership and team managers
• Maintain presentations, curriculum, and teaching styles to accommodate the same level of learning for all
• Maintain appropriate training resources and tools, such as presentations, recordings, user guides, and training materials
• Facilitate learning sessions, onsite, remote, webinar

Qualifications/Requirements:

• 5+ years of in-classroom training experience
• Strong written and verbal communication skills
• Tech-savvy; ability to use Mac, Google Suite, and consider themselves a quick learner of systems & tools.
• Must have the ability to manage multiple projects of different sizes and complexity
• Solves problems, responds to issues calmly and in a timely manner
• Ability to work in cross-functional teams
• Flexibility in schedule
• Continuous desire to learn (traditional schooling, conferences, books, programs, etc.) 

Preferred Qualifications

• eLearning experience
• Technical training experience 
• Background in construction or home service trades is a plus

Perks:

• Competitive salary 
• Open PTO (no cap, no accrual) 
• Paid Flex Holidays 
• Employer subsidized benefits (Medical, Dental, Vision, etc.) 
• Employer-paid Life, Disability and more! 
• 401(k) Company laptop & phone
• Stock options based on experience
• Office kitchen stocked with complimentary food and beverages, and weekly office lunches