The Role

As an Outreach Training Specialist, your goal is simple: Educate and Onboard Outreach Customers. In this position you will work from our Seattle office, providing world-class Virtual training experiences for customers of all sizes and industries. The Training Specialist role at Outreach carries an incredible amount of responsibility with their delivery and product knowledge impacting each and every customer. Internally, their impact will be felt company-wide through reducing support tickets, reducing time-to-value, reducing customer calls, and allowing Customer Success Managers and Engagement Managers to have more strategic conversations with customers while increasing adoption and customer love. The team member we choose will work relentlessly with our teams and clients to solve problems, educate, and generate customer sales excellence.

About the Team

The Customer Education Team reduces barriers to learning Outreach by building and delivering world-class educational products to all our customers based upon common roles and workflows. We focus on scale first, developing modular material - from On-Demand to Instructor-led offerings - to get our customers up-to-speed quickly and improve the way they work.

Your Daily Adventures Will Include

• Review and respond to incoming requests for training
• Collaborate with Outreach Customer Success and Customer Engagement teams to understand specific requirements for training engagements
• Deliver Individualized (Account-based) Virtual Instructor-Led Training (VILT) 
• Work with the Instructional Design team to scale existing training to a public (group) audience on a weekly schedule 
• Collaborate with the Instructional Design team to test and refine new material
• Actively and continuously learn about product functionality, workflows, and Best Practices 
• On a limited, as-needed basis, help deliver on-site Instructor-Led (ILT) training sessions 

Basic Qualifications

• 1+ years experience working at a fast paced Software-as-a-Service (SaaS) company
• Experience facilitating virtual and live classroom learning experiences
• Consultative mindset with the ability to engage a group

Preferred Qualifications

• Experience delivering training to customers 
• Experience working with a Sales Engagement Platform
• Experience in Customer Success, Education/Enablement, Sales, and/or Professional Services
• Experience with training large, Enterprise-scale customers 

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Unlimited PTO (and people actually use it!)

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen