Business Operations & Strategy Internship (Summer 2021)

| Kirkland
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Description

 

Who is ServiceNow?
 

ServiceNow believes in the power of technology to create better ways to get work done, to make the world of work, work better for people.

We are excited and humbled to be named a “Great Place to Work,” a top U.S. employer by LinkedIn, and one of the best midsize employers by Forbes. We’re looking for people who are ready to roll up their sleeves and are passionate about creating products—and a company—that will change the way the world works. 

Where ServiceNow's Interns are located

  • Bay Area (HQ-Santa Clara)
  • San Diego 
  • Seattle (Kirkland)
  • Chicago
  • And more....

Why should YOU intern @ ServiceNow? 

Here’s what our “Class of 2020” has to say about working at ServiceNow:  

  • “Work within a scrum team, develop code within a corporate setting, use Git to manage source code, how to read through proprietary documentation to learn about our proprietary APIs and code base, work with the company politics to share my views on the design, implementation, and management of the ServiceNow platform” 
  • “The positive vibes in my team, and the very detailed code reviews given by my mentor and colleagues, which helped me learned a lot” 
  • “Challenging projects that taught them skills in software development and have a concrete impact on the company” 
  • “I was really glad to have important work directed my way rather than a bunch of busywork and leftover tasks” 
  • “Face-to-face exposure to senior execs and having candid conversations to learn about the company, helpful team, autonomy to learn and drive my own projects” 
  • “I've formed relationship during the summer that I know I will maintain throughout life. Putting yourself out there and letting your ambition shine results in the most rewarding experiences” 

Our internship opportunities:

Business Systems Analyst

  • Define broader business drivers to map business needs to process and create functional solution design. Develop future solution strategies by working closely with Business and IT teams. 
  • Act as a liaison between technical team, functional team, business functions, and vendor to drive LMS implementations.
  • Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects in LMS domain..
  • Conduct solution reviews with project teams prior to design and development activities and ensure solution aligned with business requirements.

Business Operations

  • Support annual strategic planning; analyze budget data and metrics from varies views (by service, by investment, by org), create planning and what-if analysis models, propose investment scenarios
  • Play a lead role within a large-scale strategic initiative; provide project management support, track and resolve issues/risk/actions items, prepare status reports and communications
  • Drive change management and communications planning and execution for one or more key projects
  • Generate monthly and quarterly reports (finance, metrics, talent) to share with CIO and CIO-1 staff

Data Analyst

  • Analyze requirements, determine optimal solutions and determine gap from current state, dependencies and ways to mitigate risks
  • Develop business requirements documentation, process workflow diagrams, functional specifications, user acceptance test scripts and other supporting documentation for Business Intelligence and Analytics initiatives
  • Gather business requirements from stakeholders on various analytics initiatives

Project Management

  • Support senior program managers across the entire project lifecycle to deliver on critical programs for Service Now IT initiatives
  • Work with various project, product teams to propose creative solutions in predictive analytics, task automation and build a bold vision for AI driven project management
  • Keep all stakeholder aligned by preparing and communicating project status report after analyzing risks, issues, schedule and cost variance of the program
  • Prepare project performance analytics by reviewing system generated dashboards, identify and publish key messages backed with data points

 

Who YOU are: 

  • Actively enrolled in an accredited university as a full-time student, pursuing a degree (Bachelors or Masters) in Business, Analytics, Information Systems, or other related field
  • High levels of creativity and quick problem-solving capabilities 
  • Ability to obtain and maintain work authorization and commit to a 12-week internship in summer 2021 (May-August, or, June-September) 
  • Preferred: Demonstrated relevant experience from previous internship, academic or personal projects, coding competitions, or publications 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Sr. Manager, Platform UX Engineering

What does your typical day look like?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Sr. Partner Development Executive

What are some things you learned at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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