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Customer Engagement & Enablement Intern (Undergraduate)

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Internship Program Overview

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us

If you want to make work, work better, we want you. To learn more, check out our Early Career Page!

The partner ecosystem is an essential component of ServiceNow’s go-to-market strategy and core to our continued growth. Our partner ecosystem spans some of the most innovative companies in the world from leading consultancies to industry specialists to world-class technology providers. ServiceNow’s partner GTM operations organization is responsible for cultivating, enticing, and engaging the partner ecosystem to jointly solve our customers’ biggest transformational challenges.

What you will do

Partner Strategic Programs

  • Help design leading programs for the partner ecosystem. Program design entails thinking through the incentives we offer to partners to help maximize their success in the market. In this role, you’ll get to learn the different ways ServiceNow drives marketshare with partners and the programs that make that go-to-market possible.

Partner Practice Building

  • Help build practices with partners. Practice building entails understanding how partners build ServiceNow-related practices. In this role, you’ll get to learn the breadth of ServiceNow’s platform and start to understand the services industry, including engagement with some of our top partners.

Partner Solutions

  • Help ideate and build partner solutions. Solution building entails understanding how partners use their IP to build net new assets on the ServiceNow platform. In this role, you’ll get to understand the different types of solutions that can be built on our platform and see first-hand the importance of solutions to the future of the services industry.

Partner Development

  • Help shape and frame strategy to build relationships with strategic regional partners via data analysis, research, process optimization, playbook creation. You will work on complex high-tech problems by undertaking research, designing, and executing analysis and helping frame and structure complex problems.

Program/Project Management

  • Help the Training, Alliance-enablement, Certification Organization (TACO) program management team in the creation, delivery, and scaling of global programs, while learning from an experienced program managers and curriculum architects.

Communications

  • Help with the development and execution of communication plans for upcoming product releases, internal newsletters, externally facing blogs, and customer and partner announcements.

Qualifications

Who you are

  • Currently enrolled at an accredited university pursuing a bachelor's degree in Business, Public Relations, Communications, Management Information Systems, or a similar field and on track to graduate between Dec 2022-June 2023
  • Excellent listening, verbal, and written skills.
  • Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
  • An ambitious, creative, goal-oriented, and customer-focused mindset.
  • Ability to think big and deliver projects from conception through completion.
  • Highly organized and efficient.
  • Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment.
  • A basic understanding of Cloud computing and SaaS offerings is a plus.
  • Previous internship experience is a plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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