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Customer Service Internship

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Internship Description:

Snap Raise is looking for a Customer Service Intern to work in our Seattle-based office. Local applicants only. Accepting work-study and non-work study applicants. We are seeking a part-time or full-time intern to work between 15-20+ hours a week.

Responsibilities:

  • Making introductory calls to our clients to set up their account, which is the fundamental step to each campaign’s success
  • Walk clients through their campaign page and get them set up with their account
  • Represent the company as one of the initial point of contacts for clients
  • Oversee scheduling and answer calls with clients
  • Help out with other various office tasks/projects, administrative duties

 

Requirements:

  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office
  • Team-player mentality with hard work ethic
  • Attention to detail and problem-solving skills
  • Strong organizational skills with the ability to multi-task

Qualifications:

  • High School diploma or equivalent
  • Enrolled in college full-time or part-time at undergraduate or graduate level
    • Will consider applicants who have graduated from college within the past 2 years
  • Ability to multi-task in a fast-paced environment
  • Previous experience in customer service

Program Description:

Our office is open Monday through Friday (7AM to 5PM) and scheduling for interns is flexible based on availability. We are a tech company headquartered in Seattle, WA right in South Lake Union. Beginning pay for all interns is $15/hour. You will work with your department manager and the internship coordinator to ensure your internship with us is a beneficial learning experience.

What you’ll find with us:

Snap! Raise is all about people, starting with kids. Our employees share a passion for revolutionizing the fundraisingexperiencefor students and athletes all across America. We started this company by making a difference in our communities, right here in our own backyard.The second you walk into the door you will be greeted by the team and never face a dull day at work. Who can say no to pizza and Catch Phrase on Fridays? We offer a fun environment where each team member is valued just as much as the next.

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Erik Anderson
VP of Enterprise Sales
EXPANDING WITH EASE
Keeping the customer in mind increases team confidence
With a scheduled launch of at least three new products and services in 2022, teams at Snap! understand that agility is essential. And while rapidly expanding a customer base could seem daunting, Anderson isn’t just ready — he’s confident. “We’ve never been in a better place to tackle the challenges that come with this kind of growth,” he said. Whether it’s brainstorming ideas on a weekly team call or building major-scale educational workshops with other regional managers, Anderson attributes his team’s hunger for knowledge back to the work they do: serving educators, coaches and students.
With a scheduled launch of at least three new products and services in 2022, teams at Snap! understand that agility is essential. And while rapidly expanding a customer base could seem daunting, Anderson isn’t just ready — he’s confident. “We’ve never been in a better place to tackle the challenges that come with this kind of growth,” he said. Whether it’s brainstorming ideas on a weekly team call or building major-scale educational workshops with other regional managers, Anderson attributes his team’s hunger for knowledge back to the work they do: serving educators, coaches and students.
I trust my team implicitly but don’t expect perfection. In turn, we’re able to learn from the wins and losses and continuously refine our approach as we evolve.
Tyler Palmer
Senior Product Manager
A TEAM-FIRST MENTALITY
Learning, growing and succeeding — together
Palmer has worn many hats while climbing the career ladder at Snap! Starting as a sales rep before rising into management, he credits his growth to being pushed to pursue specialized external trainings so that his skills continuously leveled up. “Every manager I’ve had at Snap! has put their team members first, because leadership truly cares about the well-being and development of their people,” he said. “Being able to learn from those with tons of experience and the right supervision is key.”
Palmer has worn many hats while climbing the career ladder at Snap! Starting as a sales rep before rising into management, he credits his growth to being pushed to pursue specialized external trainings so that his skills continuously leveled up. “Every manager I’ve had at Snap! has put their team members first, because leadership truly cares about the well-being and development of their people,” he said. “Being able to learn from those with tons of experience and the right supervision is key.”
Snap! has the leadership in place to help employees develop in every department.
Erin Meek
Senior Manager of Events and Projects
RELISHING IN REMOTE CULTURE
Putting PEP in every employee’s step
Meek knows that collaboration is essential to build a prosperous company culture. But what does that look like when remote teams aren’t working under the same roof? “We have a team called PEP which stands for ‘People Experience with Purpose,’” she said. That means whether it’s a win, anniversary or personal milestone, it won’t be getting overlooked. Keeping teams tight-knit has also led to the hosting of virtual wellness workshops and, most recently, a peer-voted awards ceremony. “Although we’re working in different parts of the country, we can celebrate all the success stories — together.”
Meek knows that collaboration is essential to build a prosperous company culture. But what does that look like when remote teams aren’t working under the same roof? “We have a team called PEP which stands for ‘People Experience with Purpose,’” she said. That means whether it’s a win, anniversary or personal milestone, it won’t be getting overlooked. Keeping teams tight-knit has also led to the hosting of virtual wellness workshops and, most recently, a peer-voted awards ceremony. “Although we’re working in different parts of the country, we can celebrate all the success stories — together.”
Many of the initiatives and events that we host are ideas suggested from our employees. We encourage anyone to reach out to the PEP team and work with them to implement their beneficial ideas.

What are Snap! Mobile Perks + Benefits

Snap! Mobile Benefits Overview

At Snap! Mobile, we are proud to offer unlimited paid time off, 401K with a company match, 13 paid holidays, maternity and paternity leave benefits and company-paid life insurance.

Culture
Open door policy
OKR operational model
Team based strategic planning
Remote work program
Snap! Raise allows employees to take advantage of remote work programs at their manager's discretion.
Diversity
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical and dependent care costs can pile up. We provide an opportunity to save on those expenses by taking advantage of pre-tax benefits with a Flexible Spending Account!
Dental insurance
Snap! Raise offers dental coverage for our employees and their families through Guardian, covering 100% of the cost of preventative care, including x-rays.
Vision insurance
Snap! Raise offers vision benefits for our employees and their families through VSP Vision Care to help our employees get the most out of their vision care and have lower out-of-pocket costs.
Health insurance
Snap! Raise Medical Benefits are available through Cigna for Employees, their Children, and their Spouse/ Domestic Partner. Benefits begin after 6 days of employment.
Life insurance
Snap! Raise provides Basic Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance to our employees through Guardian.
Wellness programs
Team workouts
Financial & Retirement
401(K)
401(K) matching
Our 401k plan provides the opportunity to save for retirement on a tax- advantaged basis with 4% matching from the employer, starting on the first of the month after 90 days of employment.
Company equity
Snap! Raise offers stock options beginning at 6 months of employment through our employee profit-sharing program. This program includes vesting over a four-year period.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Snap! Raise observes 9 major holidays, plus a floating holiday: New Year's Day, Memorial Day, 3rd and 4th of July, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve/Christmas Day.
Office Perks
Pet friendly
Professional Development Benefits
Job training & conferences
Snap! Raise offers employee development efforts within a wide range of professional training programs, including job-specific, management and leadership development.
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
View full list of perks + benefits

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