With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

The Customer Success (CS) Intern position is a learning experience involving daily routines and procedures involved in maintaining successful customer support interactions. The focus will be on assisting other CS members in completing their tasks and customer facing activities under the direct supervision of the assigned mentor. Additionally, there will be many process improvements tasks that will be assigned to improve the overall Customer Experience.

The opportunity will present valuable insight in systems, processes and procedures that will help further the intern’s interest in a Customer Success and support career. 

Remote within the US ok!

What you will do:

• Shadow the current Customer Success team agents and gain an understanding of the activities involving customer interaction
• Participate in preparation of CS supporting information and reporting that helps customers understand the operation health of their implementation
• Work on projects involving troubleshooting, reporting and other business reviews
• Develop training material for customers with guidance from CS agents or assigned mentor
• Identify and deliver on tasks that will help make the experience better for our customers

What you will bring:

• Excellent writing and communications skills, with attention to detail
• Technical Experience in computer languages is preferred
• Excellent analytical skills (proficient in Excel and/or SQL)
• Strong interest in SaaS solutions and customer facing interactions
• Slide (Power Point) development and presentation skill are recommended
• Self-directed and able to work without supervision
• Energetic and eager to tackle new projects and ideas
• Applicants must be currently enrolled in a program through an accredited University working towards Bachelor’s or Master’s Degree in related area with GPA of 3.0 or higher
• Work duration: 40 hours per week during summer that runs May/June 2021 through August/September 2021

#LI-Remote

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. 

If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected]

By submitting your application you acknowledge that you have read Icertis’s Privacy Policy (https://www.icertis.com/privacy-statement/)