Role Description

As an intern on the Dropbox Finance Team, you will support the Accounts Receivable teams end-to-end collections processes for Dropbox Business and Enterprise customers. 

This internship is designed for you to get hands-on, practical experience inside a world-class finance team. You will learn and execute collections activities for our global customer base while providing an exceptional level of customer service to keep our largest customers feeling great about Dropbox. 

Your day-to-day tasks include customer follow ups, customer query resolution, cash application, write off’s and bad debt analysis. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence. You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.

This role is available to students enrolled in a higher education organization in Ireland and have full work authorization. The dates of this internship are May - August or June - September 2023.

Responsibilities

• Engage with customers to collect overdue balances
• Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis (Zendesk, HighRadius & accounts-receivable email alias)
• Work with internal and external stakeholders to resolve issues promptly and within SLA
• Assist with cash application 
• Assist with bank reconciliations
• Review and approve appropriate payment terms to extend to customers 
• Prepare month close checklist
• Assist in ad hoc projects and initiatives as required

Requirements

• Currently enrolled in a higher-education institution in Ireland studying Business, Finance, Accounting, or other related fields of study with full work authorization
• Execution-focused, enjoys working with high volumes and is driven to achieve goals and targets
• Independent, self starter, who takes full ownership of accounts 
• Excellent inter-personal skills, and can establish and maintain excellent relationships within the team, internal stakeholders and external customers
• Strong organizational skills with the ability to prioritize tasks, promptly answer and resolve issues and work to various deadlines
• Process-oriented with an appreciation and basic understanding of financial controls
• Desire to work in a dynamic, diverse and fast paced environment
• Fluent in English, written and spoken is required
• Experience in Microsoft Applications required