About the Company

Qumulo is the leading file data platform for multi cloud environments, providing unrivaled freedom, control, and real-time visibility for file data at massive scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features, a single solution for all workloads, and access to customer success experts on your schedule. 

At Qumulo we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we welcome and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Managers (CSMs). CSMs will engage, retain and enable our customers to curate their data at exabyte scale. The CSM is ultimately responsible for the complete lifecycle of a portfolio of Qumulo customers.

Responsibilities

• Own the ultimate success of Qumulo customers including customer onboarding, project success, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are widely successful with their product
• Handle overall responsibility for managing the customer relationship
• Drive seamless on-boarding processes and work cross-functionally with our sales, product and engineering teams to proactively manage each customer’s successful deployment
• Proactively manage each customer’s business needs and environments
• Prioritize and drive resolution for escalated customer issues
• Provide feedback to engineering and product teams on product gaps and areas of improvements

Qualifications

• Excellent written and verbal communication skills
• Excellent networking configuration experience with modern switch operating systems (Cisco, Arista, Mellanox)
• Familiarity with Linux & Windows operating systems
• Familiarity with Windows Active Directory
• Familiarity with scale out file systems
• Strong problem solving skills with a can do attitude
• Ability to travel up to 25%

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

*Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.

For more information on our Applicant and Employee Privacy Notice please click on the link below:

http://qumulo.com/applicant-employee-privacy-notice