Technical Support - Intern

| Seattle

About
Barn2Door is a Seattle-based food+tech startup that helps local farms sell direct to buyers through all digital channels, including web, social and mobile. We exist to empower Farmers who care about our planet.

We are looking for people passionate about the intersection of food, agriculture and technology. At Barn2Door, you’ll get to learn what it takes to build a startup business and participate in ongoing training and education, while also playing a critical role in our growth. 

Overview

The Technical Support Intern will work directly with our Support Team. The internship will have responsibilities for managing educational content for both customers and employees, learning and facilitating our “chat function” and supporting customers, and based on technical skill the potential of testing of new features. They will become familiar with the customer support process and technical problem solving.

To be successful in this role you must be curious, detailed-oriented, collaborative, computer literate and self-motivated. This a part-time to full-time internship is ideal for a college student seeking customer support experience and exposure to a fast-paced startup.

In the end, you must be well-disciplined, self-motivated and hungry to achieve. If you’ve got the drive, grit, creativity, and a passion for local food, startups and disrupting the food industry - then Barn2Door may be right for you.

You Are:

  • Eager to learn 
  • A highly motivated, focused self-starter
  • An excellent communicator with great listening and problem solving skills
  • Detail-orientated
  • Team player able to work independently 
  • Comfortable working in a fast-paced environment 
  • Tech Savvy: You enjoy learning about new technology, but understand the basics
  • A Good Teacher: You can make complex concepts seem simple

You Will:

  • Take ownership of customer issues reported and see problems through to resolution
  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues
  • Follow proper escalation of unsolved issues to the appropriate internal teams
  • Provide detailed feedback to customers promptly
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document workflows in knowledge base articles

You Have:

  • Ambition to grow and learn 
  • Confidence to ask questions, contribute ideas and invite continual feedback
  • Experience with ticketing programs such as Zendesk & HubSpot.
  • Experience working with technical problems or training.
  • Ability to interact, communicate, and present ideas

You Get:

  • Real experience in a high profile startup company just hitting its growth curve
  • Opportunity to be a rock star - great exposure and upside
  • Ongoing training and professional development
  • To work closely with all team members including executives
  • To grow your skill set and experience with technical problem solving and project management responsibilities
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SquarespaceCMS
    • HubSpotCRM
    • HubspotEmail

Location

We're located in Eastlake, just blocks from the water and surrounded by local coffee shops, restaurants and bars. We're big fans!

An Insider's view of Barn2Door

What’s the vibe like in the office?

We are made up of genuine, hardworking individuals who truly have a passion for what we are doing and who we are serving! Our office is fun and fast-paced. We value professional growth, plus we have Thirsty Thursdays every month.

Abby

Farm Account Executive

What projects are you most excited about?

I’m most excited about creating training and education for Farmers on our product. This gives them the tools to be as successful as possible and reach more people. Building a team that offers world class support and education allows Farmers to better help their communities and the planet.

Patrick

Technical Support Lead

How has your career grown since starting at the company?

Barn2Door has empowered me to grow into my career. With the help and support of my managers and teammates and the trust given to me to make a difference to the business, I've been able to take on challenges and learn at a pace that is both manageable yet exciting.

Sam

Software Engineer

What is your vision for the company?

Barn2Door emerged from the idea that Farmers should profit more from the products they sell—without a middleman marking up prices. We believe food should be as convenient to buy direct from local Farmers as it is to go to the grocery store or buy from an online grocer. We are passionate about powering Farms' success.

Janelle

Founder and CEO

How do you collaborate with other teams in the company?

Since we are a fast-paced startup, there's constantly collaboration between departments. Across the business, people are willing to jump in and contribute their talents to get things done!

Emma

Product Marketing Manager

What are Barn2Door Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open office floor plan
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