Technical Support Intern

| Seattle
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Support Intern

About
Barn2Door is a Seattle-based food+tech startup that helps local farms sell direct to buyers through all digital channels, including web, social and mobile. We exist to empower Farmers who care about our planet.

We are looking for people passionate about the intersection of food, agriculture and technology. At Barn2Door, you’ll get to learn what it takes to build a startup business and participate in ongoing training and education, while also playing a critical role in our growth.

Overview

In this Support Intern role, you’ll be responsible for supporting our Support Team as they support Buyers and Farmers, and help Farmer's support their websites and online stores. Sample work includes responding to support requests, assisting our Design team with DNS setups, and proactively evaluating online sessions.
To be successful in this role you need to be curious, detailed-oriented, collaborative, technology-adept and self-motivated. You will learn online tools including but not limited to HubSpot (a Customer Relationship Management software), Jira, Slack, Google Business Suite and Barn2Door’s platform.
This full-time internship is ideal as an early-career opportunity, including experience and exposure working inside a fast-paced startup environment. Our office is located in Fremont! This is an on-premise job as you will work closely with the team to support Farmers (currently working remotely).

You Are:

  • Detail-oriented, someone who seeks to exceed expectations on tasks and projects
  • Self-identified problem-solver, resourceful, humble - no task is too small
  • A highly motivated, focused self-starter (this isn’t a theory it’s a must)
  • A good communicator, collaborator and team member who looks to fill in gaps and make a difference
  • Willing to work with a high degree of independence and keen on working in a fast growth startup environment

You Have:

  • Ambition to learn more about startups
  • Hunger to learn technology and productivity tools, such as G! Suite and Slack, Hootsuite, Squarespace, LuckyOrange and Barn2Door’s eCommerce platform
  • Confidence to ask questions, contribute ideas and invite continual feedback
  • Nice to have: food or farming domain knowledge and / or a passion for local farms and changing the food system

You Will:

  • Respond to Buyer chat support and possibly Farmer chat as well
  • Proactively review sessions to look for common issues and abandoned carts
  • Create bugs for the engineering team based on findings from reviews and customer reports
  • Test the Barn2Door platform as we deploy new features - report bugs and make product suggestions based on your experience
  • Willingly support other areas of the business - namely in Marketing, Sales and Success where your hard-work, positive attitude and detailed nature could be of value

You Get:

  • $15 - $18/h working full-time (40h / week)
  • Real experience in a high profile startup company just hitting its growth curve
  • To work closely with all team members including executives
  • To grow your skill set and experience with end-to-end insight into a tech startup
  • Ongoing training and professional development
  • Hip startup office environment on Lake Union (Fremont)

Net-net

We’re looking for driven, intelligent people who regularly go the extra mile. You should thrive on the urgency of a startup atmosphere and be results driven (always seeking to exceed expectations). You must be well-disciplined, self-motivated and hungry to achieve. If you’ve got the drive, grit, creativity, and a passion for local food, startups and disrupting the food industry - then Barn2Door may be right for you.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SquarespaceCMS
    • HubSpotCRM
    • MailChimpEmail
    • HubspotEmail
    • HubSpotLead Gen

Location

Located in Fremont on North Lake Union with unobstructed views of downtown Seattle. The office is on the Burke Gilman Trail, near Fremont Brewery.

An Insider's view of Barn2Door

What’s the vibe like in the office?

We are made up of genuine, hardworking individuals who truly have a passion for what we are doing and who we are serving! Our office is fun and fast-paced. We value professional growth, plus we have Thirsty Thursdays every month.

Abby

Farm Account Executive

What projects are you most excited about?

I’m most excited about creating training and education for Farmers on our product. This gives them the tools to be as successful as possible and reach more people. Building a team that offers world class support and education allows Farmers to better help their communities and the planet.

Patrick

Technical Support Lead

How has your career grown since starting at the company?

Barn2Door has empowered me to grow into my career. With the help and support of my managers and teammates and the trust given to me to make a difference to the business, I've been able to take on challenges and learn at a pace that is both manageable yet exciting.

Sam

Software Engineer

What is your vision for the company?

Barn2Door emerged from the idea that Farmers should profit more from the products they sell—without a middleman marking up prices. We believe food should be as convenient to buy direct from local Farmers as it is to go to the grocery store or buy from an online grocer. We are passionate about powering Farms' success.

Janelle

Founder and CEO

How do you collaborate with other teams in the company?

Since we are a fast-paced startup, there's constantly collaboration between departments. Across the business, people are willing to jump in and contribute their talents to get things done!

Emma

Product Marketing Manager

What are Barn2Door Perks + Benefits

Barn2Door Benefits Overview

As an early-stage high Growth Startup, employees benefit from seeing a company being built from the ground up, accelerated career growth opportunities and attractive (pre-public) stock options. Barn2Door has an enviable location in Fremont, with sweeping water views of downtown (from North Lake Union). Located on the Burke Gilman Trail for easy access by bike (and bike storage), nearby coffee shops, lunch spots, retail, Gasworks Park and iconic Fremont Brewery affords employees the opportunity to grab a bite or brew with fellow employees.

We look for opportunities to collaborate and socialize across teams. We host weekly all company meetings, monthly department meetings, and have 'bonding' challenges like step challenges, book club, sports teams, Farm workdays and more. We are big fans of continued growth and learning, with regular Friday Brown Bags, Virtual Cooking Classes and department training(s).

Culture
Volunteer in local community
Barn2Door recently implemented Farm WorkDays! We love rolling up our sleeves to help Farms - in the office and out of the office!
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
Examples include: Hubspot and Mailchimp certifications.
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