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Policy Manager

| Bellevue

From the very beginning, OfferUp has believed that the right people united by the right mission can redefine the possible.

OfferUp is dedicated to building the simplest and most trustworthy way for people to buy and sell in their communities. Every year, millions of people use OfferUp to buy and sell locally, resulting in billions of dollars of local commerce. As the largest mobile marketplace for local buyers and sellers in the U.S., our iOS and Android app has been in the top five most popular shopping apps lists for more than three years. Join us as we build the marketplace of the future and help more people discover value right where they are.

At a Glance

  • 85+ Million Downloads
  • Geekwire App of Year
  • 15%+ of adults in several markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)

OfferUp is rapidly growing our Trust and Safety team in the Greater Seattle area and is seeking an experienced Marketplace Policy Manager to define and own the policies that enable OfferUp to achieve its mission of the simplest and most trustworthy local marketplace.

Reporting to the Head of Trust & Safety, this role will have high visibility across all parts of the company, including legal, product, marketing, business development, operations, and PR teams. You will need to be proactive and engaged, a strong communicator, capable of building strong relationships internally and externally, and excited about technology and e-commerce. You will bring both empathy and deep strategic thinking to understanding and implementing policy at OfferUp.

Key measures of success include: Preserving the long-term health of the marketplace, maintaining a positive user experience, and providing sufficient transparency to both internal stakeholders and our users.

What you’ll do:

Communication/Ownership

  • Act as the escalation point of contact for policy issues and questions.
  • Work closely with partners from across the company to help craft policy to ensure the highest-quality customer experience on OfferUp, balancing customer and business needs.
  • Solicit feedback from different teams across the business and synthesize multiple opinions into comprehensive policy proposals.

Analyze

  • Prepare clear and detailed analysis exploring important policy questions; Identify and champion process improvement ideas and systems enhancements that could increase the productivity or quality of our content operations.
  • Dive into unfamiliar, ambiguous, and emerging subject matters and become an expert in them by working with relevant product and trust & safety teams.
  • Conduct rigorous analysis, both quantitative and qualitative, and thorough research, both internal and external, to inform policy recommendations.
  • Approach each policy with an automation first mindset.

Drive Results

  • Analyze the impact of policy changes and present insights around policy launches and post-implementation monitoring.
  • Constantly iterate on our policies to ensure that policies reflect our brand mission and values.
  • Drive internal and external awareness and understanding of policies and the rationale behind them.

Requirements

  • 5+ years of successful development of policies and procedures while working in user safety, risk management, intellectual property, user-generated content, or community management in e-commerce, social media, online marketplace or the sharing economy.
  • Have a deep understanding of the online safety trends and landscape by identifying risky behavior, suspicious patterns, and deceptive online practices.
  • The ideal candidate is a highly motivated, consumer tech savvy, and community focused individual.
  • Passion for problem-solving problems big and small, with an analytical and data-driven approach without a prescribed template.
  • Influential with great communication skills, both written and verbal, and able to articulate clear, compelling stories out of complex issues
  • Smart, organized analytical thinker, with the ability to perform detailed analysis of numerous metrics.
  • Proven results in balancing due diligence while delivering quick and though outcomes.
  • Knowledge of analytical tools and the use of data to validate strategies or hypotheses.

OfferUp is changing the way people buy and sell locally...Come do work that matters. join the team and take the ride of your life!

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • RedisDatabases

Location

Nestled just south of downtown Bellevue with quick access to local highways- perfect to walk out to our daily foodtrucks or around Mercer Slough Park.

An Insider's view of OfferUp

What's something quirky about your company?

This may seem silly, but we have a 90lb MMA dummy our CEO bought and named Pat. On a daily basis, someone will take Pat and figure out creative ways to scare some folks in the office. How do I know? I am Pat.

Pat

Office Morale Booster (Ex-MMA Trainer)

What does your typical day look like?

One of the great things about OfferUp is that no two days look the same. The only thing you will see me do every day at the same time is plank at 3 p.m. with my team. Otherwise, who knows?

Julien

Software Development Engineer

What makes someone successful on your team?

Like many engineers, one of my favorite parts of being in tech is using my creativity and logic to create something new, especially here at OfferUp where what we create has the ability to help the environment and enable people to support their own businesses.

Alesha

Software Development Engineer

What is your vision for the company?

OfferUp will continue to be the premier local mobile marketplace for buying and selling, but there will likely be more and better e-commerce opportunities with the onset of new delivery technologies. OfferUp has such unique purpose and is leading the transformation of how consumers buy and sell locally. I'm delighted to be a part of the team.

Rodrigo

Chief Financial Officer

How would you describe the company’s work-life balance?

Work/life balance is fantastic at OfferUp, especially for a startup! Sure, there are some days you may need to stay late- but everyone is pitching in here and understands the importance of recharging and resetting.

Deanna

Recruiter

What are OfferUp Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Lunch provided on Tuesdays and Fridays!
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Diversity Program
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