Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary:
This role will manage our Order to Cash through Procure to Pay processes partnering with external suppliers to ensure document flow is accurate and seamless. This allows Zoro and our supplier partners to electronically control returns flow between the businesses. You will not only resolve issues quickly but also assist in identifying root causes, data trends, and systematic fixes to prevent future issues. Ensuring proper backorder management, transaction resolution, and vendor escalations are also critical aspects of the team and role. This position also includes warehouse work including physically processing returns, fulfilling orders, pick and pack ship duties and loading and unloading products.
Duties and Responsibilities:
- Works cross-functionally with other areas of the business to ensure a seamless customer experience
- Works collaboratively with Vendor partners to resolve issues and optimize operations
- Subject Matter Expert on EDI/Order Flow, Order to Cash, and Procure to Pay processes
- Ensures proper end of month/quarter/year process to be compliant with financial processes
- Identify performance trends and help implement process improvements to improve service to the customer and increase efficiencies to the team
- Process leader for all Reverse Flow Connections and document flow to internal/external stakeholders
- Summarize, analyze, and communicate open order resolution to various stakeholders and leaders in multiple functional areas, i.e. Supplier Management, Category Management, Logistics, Order, and Customer Service
- Have an understanding of DOT regulations, including hazardous materials
- Oversee the Return to Vendor Process including the “aging” of product in warehouse
Minimum Qualifications:
- Able to prioritize responsibilities in a fast-paced environment and adapt to change
- Strong competence in the use of technology and software applications
- Demonstrates a commitment to provide superior customer service
- Demonstrates extreme organization, problem solving and analytical skills
- Effective communicator, written and verbal
- Demonstrate high attention to detail and a high degree of accuracy
- Strong ability to multi-task and coordinate procedures in stressful situations
- Must be proactive and able to work with little supervision
- Proficiency with required software programs including NetSuite, Google Sheets, Google Slides, Excel, Powerpoint and EDI technologies
- Professional in appearance, attitude, and action
- Working through challenging issues in a constructive manner
- Collaborating internally with team members and externally with vendor partners to resolve issues
- 1 year warehouse / material handling experience preferred / Lift 50lbs
Preferred Qualifications:
- Years of experience: 5-10
- Bachelor's Degree Preferred in business, supply chain, technology, operations, or other related field
- Problem solving skills
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
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