Our Opportunity:
Chewy is looking for a data driven Manager, Site Experience. This leader will lead site merchandising, customer journey strategies, search experience, on site conversion improvement and the content roadmap for a high priority and strategic business unit of Chewy. This analytical and customer-obsessed leader will help create a ‘best-in-class’ experience, driving seamless customer navigation and shopping experience on the site. The ideal candidate will have e-commerce experience, and will be comfortable with analyzing large data sets, provide creative feedback while working and influencing cross-functionally. This is a new business and thus the leader should be open to test and learn and take gut based decision when required.
What You’ll Do:
- Create a “best-in-class” everyday shopping experience for Chewy Canada business across categories, including promotional activations (Holiday/Cyber Events, and other large-scale promotional events).
- Prioritize the customer, thinking through the end-to-end experience for pet parents
- Identify the opportunities in the customer shopping journey where interventions need to be made and prioritize them based on impact.
- Build business cases to support product resourcing requests for high value website functionality
- Utilize web analytics and data to guide ongoing improvements and optimize site merchandising tools to drive category traffic and increase conversion
What You’ll Need:
- College degree in marketing/ other business-related field
- 8+ years work experience, with 5+ years in site merchandising
- Attention to detail.
- Experience of working and influencing creative development team.
- Data driven decision making approach.
- “Owner” mindset – you own the vision, strategy, and execution of your workstreams
- Strong written and verbal communication skills
- Ability to work effectively and influence cross-functionally
- Ability to think ahead and set plans in motion for future growth
Bonus (if applicable):
- MBA
- Experience in e-commerce back-end operations and Google Analytics
- Familiarity with SQL
Compensation & Benefits:
Our salary range for a Manager, Site Merchandising position is $129,500.00 - $207,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
