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Content Specialist

| Seattle

Company Description

PayScale is the world leader in modern compensation software. We believe data-informed discussions about compensation benefit both employers and employees and that greater pay transparency promotes equity, engagement and employee retention. We are bringing the dark art of compensation into the light by helping individuals understand the right pay for their position and more than 7,000 businesses retain and manage their largest investment: their people.

We’re transforming the compensation industry and are looking to bring on hardworking professionals like you with diverse perspectives. At PayScale, we acknowledge and value our differences as well as our combined strengths. We want all employees, regardless of their background, to feel respected personally and professionally. We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

Job Description

Are you fascinated by the challenge of getting users to the right content at the right time? Are you an advocate for customers with a strong need to help them deepen their product and feature knowledge? Is your primary motivation to help customers by crafting content that allows them to self-solve?

You will be responsible for executing a content strategy for new products; building intuitive documentation that will take customers through a self-guided journey. You will measure the impact of new and existing content by tracking user behavior. With this information, you will prioritize the creation of new content while keeping existing content up to date.

You will collaborate with Customer Education, Product and UX teams to identify needs by understanding product roadmaps, then developing content that will allow customers to access valuable insights quickly. You will also work alongside members of our Customer Success teams to ensure that customers receive the best support experience possible.

Qualifications

The Person:

  • You are passionate about the opportunity to design new learning experiences, have an experimentation mindset, and thrive when trying new things.
  • You work well with others, especially those who think differently from you. In this role you will work alongside our customer education and support teams to collaborate on how-to-guides, reference and quick-start guides, online help, and training videos, all with the goal of driving product adoption by helping customers self-solve through content.
  • You have experience writing, editing, and facilitating curriculum in online spaces with an eye for design. You are a strong content creator, and you understand best-practices and methods behind engaging adult learners.
  • You are a passionate collaborator who works well with a team, but can also function independently. You possess attention to detail, emphasizing quality and uniformity of all published products. You are confident building, maintaining, and carrying out style guidelines.
  • You have an interest in measuring the effectiveness of content and in making data-informed improvements.

The Requirements:

  • 2-5 years Technical Writing experience, writing educational content for software products (please submit writing sample/portfolio with application).
  • Experience with video and documentation content creation.
  • Previous experience in a self-starting role.
  • Knowledge of standard style methodologies.
  • Basic knowledge of HTML and image editing.
(please submit writing sample/portfolio with application)

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale follows applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Benefits We Offer:

  • Unlimited Paid Time Off policy
  • 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
  • Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
  • Medical
  • Dependent Care (can be used towards day care costs!)
  • Parking
  • Transit
  • Long Term Disability, Short Term Disability, and Company-paid Life Insurance
  • Maternity and Paternity Leave
  • 10 paid holidays!
  • Summer office closure, entire week of July 4th
  • 401k with company match, vests immediately

Perks:

  • Casual dress code (JSS - Jeans, shorts, and sandals welcome!)
  • Onsite lockers, showers, and clothes dryer
  • Bike storage
  • Coworkers you actually like...
  • Gender neutral bathrooms on most floors
  • Mothers' Room
  • Sitting-Standing ergo friendly desks
  • Weekly company sponsored happy hours
  • Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)
Read Full Job Description

Location

PayScale's headquarters are located in the heart of the action in Seattle's historic Pioneer Square neighborhood.

An Insider's view of PayScale

How would you describe the company’s work-life balance?

We pride ourselves on providing balance to our employees! Unlimited PTO, summer office closure during the week of July 4th, consistent 40 hour work weeks, etc. We believe that if our employees have a life outside of PayScale that they will be more productive, more innovative, and that ultimately they'll decide to stay with us longer :)

Chris Stiemert

Director, Talent Acquisition

What projects are you most excited about?

On the sales team we're constantly innovating the ways that we communicate the value of PayScale to prospective customers. New features and products are added all the time, and it's exciting to work together to find the most effective way to let potential buyers know what's in it for them.

Mackenzie Fuentes

Sales Development Representative, Team Captain

What’s the vibe like in the office?

It’s a beer on a bad day, a coffee on a rainy Monday morning. The ups and downs come with the stress of work and real life, but with that the true comfort of coworkers who know what’s going on and assist where they can. It’s a good place to be and a better place to work.

Tom Owen

Client Management Support Specialist

What are PayScale Perks + Benefits

PayScale Benefits Overview

Unlimited Paid Time Off policy
100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
Long Term Disability, Short Term Disability, and Company-paid Life Insurance
Maternity and Paternity Leave
10 paid holidays!
Summer office closure, entire week of July 4th
401k with company match, vests immediately
Casual dress code (JSS - Jeans, shorts, and sandals welcome!)
Onsite lockers, showers, and clothes dryer
Bike storage
Gender neutral bathrooms on most floors
Mothers' Room
Sitting-Standing ergo friendly desks
Weekly company sponsored happy hours
Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)
Flexible work hours and potentially ability to work from home

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical, Dependent Care (can be used towards day care costs), Parking, Transit
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Pet Friendly
Fido Friday's the first Friday of every month!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
We know creating an environment that values diverse perspectives and backgrounds is what enables us to have more innovative ideas and best serve our customers.
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