Customer Engagement Marketer

| Kirkland
While our office is located in Kirkland, WA, we are seeking the best talent to join our team and will consider remote options for candidates located anywhere in the US.
Description
Wyze is looking to hire a marketer who is obsessed with customer experience. The Customer Engagement Marketer position will focus on how to build meaningful and engaging interactions with customers as they purchase and use Wyze products. They will use tools such as email, app messages, SMS, and social media to encourage Wyze users to try new products and share feedback on the products they already own. Help us map out our user journeys and increase engagement throughout them. If this resonates with you, come and be a part of our marketing team!
A little more about Wyze:
Come and be a part of what GeekWire calls a top 100 “most popular and trending” Pacific Northwest tech company. Wyze’s mission is to make great technology accessible to everyone because we believe that when great technology is accessible curiosity thrives! Wyze started as a smart camera company and has since branched out into the entire smart home. Wyze was founded about three years ago and recently raised $15M in its latest funding round.

Day-to-Day:

  • Research and understand current product and app flows
  • Create, administer, and analyze customer experience surveys
  • Spend time understanding the customer and then creating meaningful customer segments
  • Map out customer journeys and develop ways to improve them
  • Build engaging customer workflows inside of Braze that consist of emails, in-app messages, push notifications, SMS, and direct mail elements
  • Draft engaging messages to deliver on our various message channels (email, app, SMS, and direct mail)
  • A/B test message types, campaign messaging and sending times to deliver the most engagement
  • Strive to reach assigned critical metrics
  • Communicate campaign performance and insights with leadership

Must-Haves

  • Bachelors degree in marketing, communications, or a similar field
  • Excellent interpersonal communication and writing skills (writing sample required)
  • The ability to find opportunities and to own being able to bring those ideas to fruition
  • A sound understanding of basic marketing principles such as customer segmentation, value propositions, etc.
  • Intermediate knowledge of HTML and CSS used in crafting messages
  • Ability to travel to Wyze headquarters as required

Nice-to-Haves:

  • 1-5 years of experience in consumer marketing
  • Familiarity with the Segment.com and Braze customer platforms
  • Advanced knowledge of HTML, CSS, Javascript, and other development languages
  • Is a Wyze product owner

Wyze Perks

  • The opportunity to work in one of Seattle’s fastest-growing startups
  • Competitive pay
  • Health, dental, vision, and life insurance benefits
  • Excellent vacation and PTO policies
  • 4-week paid child bonding leave

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Location

No other city in the Puget Sound has as many waterfront parks and beaches. Vibrant neighborhood destination with dining and recreational activities.

What are Wyze Perks + Benefits

Culture
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker. Wyze also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Wyze provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Annually, Wyze employees receive 15 vacation days, 6 paid Holidays and an additional day of vacation for every year that you have been employed at Wyze, uncapped!
Paid Holidays
Paid Sick Days
Employees receive 9 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Fully stocked kitchen including unlimited snacks, coffee, tea, kombucha, you name it!
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Dog friendly daily.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Wyze offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
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