Customer Marketing Manager at Auth0

| Seattle
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Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 
We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment. We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day. N+1 > N.
Auth0 is seeking a Customer Marketing Manager to help drive existing customers to expand their adoption of Auth0's Identity Platform through effective cross-sell and upsell programs. 

Responsibilities:

  • Partner with sales to attain annual renewal and expansion goals
  • Lead the strategy and execution of cross-sell and upsell programs for our portfolio of customers from start to finish. 
  • Responsible/accountable for supporting all the strategic and tactical marketing needed for Auth0’s customers
  • Accountable for Quarterly customer pipeline goals - generated through expansion campaigns
  • Research and map the Auth0 customer journey
  • Turn data-driven customer insights into tests and programs
  • Map, align, and monitor programs across all customer touch points to drive the best customer experience
  • Create acquisition programs to expand customer contacts
  • Develop and execute marketing activities to support the overall customer marketing programs including: webinars, direct mails, meetings, newsletters, emails, and customer events 
  • Work collaboratively between sales, customer success, marketing, product marketing, design and other teams
  • Lead and execute all Auth0 broad, revenue generating communications for customers. 
  • This position would require up to 20% of their time traveling. 

Qualifications:

  • 4+ years of experience in a B2B marketing or customer marketing role; technology or software/SaaS industry is preferred.
  • 1-2 years success in a customer marketing specific role
  • Ability to lead and execute effective cross-channel programs (digital, events, direct mail, email, webinars, etc.). 
  • Analytical and strategic problem solving skills with a focus on tactical, practical execution and driving results.
  • Passion for driving customer engagement. 
  • Attention to detail. 
  • Analytical: driven to make decisions from data.
  • Ability to work with remote team members. 
  • Experience with Salesforce.com, Google Apps, Slack and video conference tools a plus

Preferred Locations: US based remote Role or Bellevue WA

  • #CA; #US;

Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.
We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. 
Join us on this journey to make developers more productive while making the internet safer!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

10800 NE 8th St #700, Bellevue, WA 98004

An Insider's view of Auth0

What are some social events your company does?

As Auth0 is 60% remote, every year there is an offsite event which is usually located somewhere in Mexico. The offsites are super fun to get everyone together! This year we had to get a little more creative with virtual events such as HH, Scavenger Hunts and U++. While it’s not the offsite, I appreciate the effort to bring teams closer.

Stephanie

Lead, Technical Account Management

What does your typical day look like?

As Auth0 handles 2.5 billion logins per month, security is a top priority for everyone. As a Security Engineer, my day includes reviews and discussions with Engineering teams to make sure that each stage of the development lifecycle has gone under security review. I may also attend one of our donut meetings; a way to virtually meet other Auziros.

Eva

Product Security Engineer

How does the company support your career growth?

Auth0 empowers its employees. You are empowered to get things done and make an impact. This has been evident from when I first joined the company two and a half years ago. I've been given opportunities to experiment, leading to both successes and failures. However, I've been empowered to learn from both and grow my career here.

Adam

Sr. Director of Governance, Risk, and Compliance

How do you empower your team to be more creative?

I empower my team to be more creative by encouraging them to bring their whole selves to work. By providing a safe and nurturing environment for our employees we allow them to maximize their creative potential.

Joan

Chief Security Officer

What's the biggest problem your team is solving?

Today, we’re focused on striking the right balance between preserving what’s so powerful and unique about the Auth0 culture and allowing it to organically evolve based on all the new, incredibly talented people joining Auth0. It’s really a combination of aligned values and behaviors paired with an unwavering commitment to Inclusion and Belonging.

Jenna

Director of Internal Comms and Culture

What are Auth0 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
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