Customer Marketing Manager

| Seattle
Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members that will take us to the next level. One team, one score. 
We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.
Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case. We like to think that we are helping make the internet safer.  
We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. 
Join us on this journey to make developers more productive while making the internet safer!
Auth0 is seeking a Customer Marketing Manager to help drive existing customers to expand their adoption of Auth0's Identity Platform through effective cross-sell and upsell programs. 

Responsibilities:

  • Partner with sales to attain annual renewal and expansion goals
  • Lead the strategy and execution of cross-sell and upsell programs for our portfolio of customers from start to finish. 
  • Responsible/accountable for supporting all the strategic and tactical marketing needed for Auth0’s customers
  • Accountable for Quarterly customer pipeline goals - generated through expansion campaigns
  • Research and map the Auth0 customer journey
  • Turn data-driven customer insights into tests and programs
  • Map, align, and monitor programs across all customer touch points to drive the best customer experience
  • Create acquisition programs to expand customer contacts
  • Develop and execute marketing activities to support the overall customer marketing programs including: webinars, direct mails, meetings, newsletters, emails, and customer events 
  • Work collaboratively between sales, customer success, marketing, product marketing, design and other teams
  • Lead and execute all Auth0 broad, revenue generating communications for customers. 
  • This position would require up to 20% of their time traveling. 

Qualifications:

  • 4+ years of experience in a B2B marketing or customer marketing role; technology or software/SaaS industry is preferred.
  • 1-2 years success in a customer marketing specific role
  • Ability to lead and execute effective cross-channel programs (digital, events, direct mail, email, webinars, etc.). 
  • Analytical and strategic problem solving skills with a focus on tactical, practical execution and driving results.
  • Passion for driving customer engagement. 
  • Attention to detail. 
  • Analytical: driven to make decisions from data.
  • Ability to work with remote team members. 
  • Experience with Salesforce.com, Google Apps, Slack and video conference tools a plus

Preferred Locations: US based remote Role or Bellevue WA

  • #CA; #US;
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

10800 NE 8th ST, Bellevue, WA 98004

An Insider's view of Auth0

How would you describe the company’s work-life balance?

I am thankful for less wasted time. Prior to having the flexibility of working remotely, I was stressed about everything from daily traffic to making it home in time to put my daughters to bed. Auth0 recognizes the value of time.

Ashley

Customer Success Manager

What does your typical day look like?

I'd say 50% is tackling customer challenges. 30% on product upgrades and patching and configuration tuning. The final 20%... side-projects for learning and process improvement.

Navdeep

Managed Services Engineer

What are some things you learned at the company?

I've learnt how dynamic a sales organization can be in terms of using software and styles of selling while delivering great info and customer value. Also, how to have fun and still get a lot of work done!

Raine

Inbound ADR

What's something quirky about your company?

To keep connected and build relationships, especially with such a geographically distributed staff, we have a friendly bot in Slack that randomly matches you with two others every second Monday and encourages you to meet in person or over a video call for a coffee, a donut and a casual chat!

Clayton

Director of Culture

What are Auth0 Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
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