Customer Marketing Manager at Pushpay

| Redmond
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Customer Marketing Manager

Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.

Engagement is the key to community. In today’s world, “online” or “digital” is no longer cutting edge. Phones have evolved into smartphones, and these personal devices are linking people everywhere to the outside world on their own terms. Now you can harness this cultural shift to connect people with your organization, driving engagement and participation.

About the Team:

The marketing team serves the marketing needs of the business as well as the internal needs of other departments in the organization with everything from product marketing to lifecycle marketing to corporate marketing.

You will report to the Director of Lifecycle Marketing and will produce work that has visibility at the highest levels of the organization and with customers of all sizes in multiple geographies. The role is based at our Redmond HQ, where you’ll collaborate with people from all functions and with key members of our executive team every day, while working to help our customers, churches, achieve their mission.

Key Responsibilities:

  • Attain an intimate knowledge of our customers and their most pressing challenges through research, feedback loops, and direct interactions
  • Work closely with the marketing and success orgs to support goals related to customer product adoption, customer communication, as well as campaigns and programs to support CSMs on retention and upsell goals
  • Lead and manage customer campaigns and programs, such as in-person/virtual events, workshops, annual conferences, awards programs, and nurture campaigns
  • Identifying key customers who can be referenced in case studies, speaking opportunities, etc, continue to build up a library of customer advocates and customer stories
  • Help drive our collateral efforts to produce compelling narratives that engage our customers at all stages of the customer lifecycle
  • Execute on customer satisfaction surveys
  • Working with Marketing Automation to build out a customer lifecycle of touch points and communications
  • Work closely with product team and success teams to surface feedback and drive change in the organization

Qualifications and Requirements:

  • 4+ years relevant experience, or equivalent, working within a Marketing org or SaaS environment; technology or software industry backgrounds are preferred
  • Experience working with, or in, customer success orgs 
  • Bachelor’s degree in marketing, or applicable experience
  • Comfortable working with data and reporting on performance and impact of campaigns and programs
  • Familiar with marketing technology including Salesforce, Marketo, and Pendo
  • Experience engaging with customers across geographies and industries, at all levels
  • A strong track record of customer-centrism, and ability to apply a customer-first focus from positioning development to go-to-market execution
  • Adept at balancing strategy and tactics to drive growth through flawless execution
  • Skilled, positive, optimistic collaborator adept at partnering with internal teams and external vendors as needed
  • Outstanding communication skills – both written and verbal
  • Solid data skills and ability to partner with our analysts and product and engineering teams to apply data in relevant, meaningful ways
  • Comfortable with fast-paced environments and rapidly changing priorities
  • Refined attention to detail, impressive organizational skills, and an eye for consistency
  • Process and metrics driven
  • A sense of humor, inclusive leadership style, and can-do attitude that infectiously adds to our culture here at Pushpay


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you empower your team to be more creative?

We have worked hard to create an environment where people are encouraged and expected to think outside of the box. We value bold ideas and empower our people to speak up, fostering the kinds of discussions required to generate creative solutions. We’re always searching for exceptional strategists, technologists, and communicators!

Molly

Chief Customer Officer

What is your vision for the company?

Our focus was to become the #1 partner to the US faith sector through strengthening community, connection and belonging. Today we serve over 7,900 churches, delivering world-leading custom apps, giving and donor management services. Our vision remains the same, expanding our SaaS services that help communities all around the world to thrive!

Bruce

CEO

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Culture
Volunteer in local community
Pushpay Cares: Our employee led program aligned to our core value of Generosity: opportunities for Pushpay employees to give back to their communities.
Friends outside of work
Eat lunch together
Intracompany committees
WLEAD: Enabling inclusion in the workplace. Women’s Leadership Exploration & Development An Employee Resource Group for women & men
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Pushpay participated in the Tough Mudder event for 2 years in a row!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of paid parental leave for the primary caretaker. Pushpay also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Pushpay sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Pushpay employees receive between 10 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Pushpay hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Pushpay focuses on continually improving our employees' experience. We are always adding new perks and benefits!

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