Customer Marketing Manager

| Redmond

Customer Marketing Manager

Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.

Engagement is the key to community. In today’s world, “online” or “digital” is no longer cutting edge. Phones have evolved into smartphones, and these personal devices are linking people everywhere to the outside world on their own terms. Now you can harness this cultural shift to connect people with your organization, driving engagement and participation.

About the Team:

The marketing team serves the marketing needs of the business as well as the internal needs of other departments in the organization with everything from product marketing to lifecycle marketing to corporate marketing.

You will report to the Director of Lifecycle Marketing and will produce work that has visibility at the highest levels of the organization and with customers of all sizes in multiple geographies. The role is based at our Redmond HQ, where you’ll collaborate with people from all functions and with key members of our executive team every day, while working to help our customers, churches, achieve their mission.

Key Responsibilities:

  • Attain an intimate knowledge of our customers and their most pressing challenges through research, feedback loops, and direct interactions
  • Work closely with the marketing and success orgs to support goals related to customer product adoption, customer communication, as well as campaigns and programs to support CSMs on retention and upsell goals
  • Lead and manage customer campaigns and programs, such as in-person/virtual events, workshops, annual conferences, awards programs, and nurture campaigns
  • Identifying key customers who can be referenced in case studies, speaking opportunities, etc, continue to build up a library of customer advocates and customer stories
  • Help drive our collateral efforts to produce compelling narratives that engage our customers at all stages of the customer lifecycle
  • Execute on customer satisfaction surveys
  • Working with Marketing Automation to build out a customer lifecycle of touch points and communications
  • Work closely with product team and success teams to surface feedback and drive change in the organization

Qualifications and Requirements:

  • 4+ years relevant experience, or equivalent, working within a Marketing org or SaaS environment; technology or software industry backgrounds are preferred
  • Experience working with, or in, customer success orgs 
  • Bachelor’s degree in marketing, or applicable experience
  • Comfortable working with data and reporting on performance and impact of campaigns and programs
  • Familiar with marketing technology including Salesforce, Marketo, and Pendo
  • Experience engaging with customers across geographies and industries, at all levels
  • A strong track record of customer-centrism, and ability to apply a customer-first focus from positioning development to go-to-market execution
  • Adept at balancing strategy and tactics to drive growth through flawless execution
  • Skilled, positive, optimistic collaborator adept at partnering with internal teams and external vendors as needed
  • Outstanding communication skills – both written and verbal
  • Solid data skills and ability to partner with our analysts and product and engineering teams to apply data in relevant, meaningful ways
  • Comfortable with fast-paced environments and rapidly changing priorities
  • Refined attention to detail, impressive organizational skills, and an eye for consistency
  • Process and metrics driven
  • A sense of humor, inclusive leadership style, and can-do attitude that infectiously adds to our culture here at Pushpay


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • AWSDatabases
    • NoSQLDatabases
    • DynamoDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you make yourself accessible to the rest of the team?

We don't have offices or walls separating us, so I sit right in the center of the team on the sales floor. This allows my reps to have complete access to me at all times. They can walk up to me or use our in-house messaging system for privacy!

Julia

SDR Manager

What are some social events your company does?

We have a lot of fun events at Pushpay! If I had to pick one, it would be our Awards Night. It's a fun night where our company comes together outside of work in a great location to celebrate our achievements. We have a lot of fun together - dinner, dancing, and photo booths. I'm looking forward to the next one!

Sally

Talent Advisor

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Diversity Program
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