Customer Marketing Manager at Hiya, Inc.

| Seattle | Remote
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At Hiya, we are on a mission to modernize the voice call with trust, identity and intelligence. We are trusted by global enterprises, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya protects people from spam and fraud calls, connects businesses with their customers, and helps carriers secure their networks for all. Our SaaS applications, Hiya Connect and Hiya Protect, serve more than 200M users worldwide, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights that move businesses forward. We’re passionate about creating a culture where employees love to work, feel supported and energized, and are empowered to create, innovate and challenge the status quo.

We are looking for a customer marketing manager to join our product marketing team. As a customer marketing manager, your main responsibility will be to focus on the success and growth of our existing strategic and enterprise customers. You’ll support both our carrier and OEM customers, like AT&T, Samsung and Google as well as our enterprise customers in financial services, insurance, healthcare, retail services and other industries. If you love working with strategic customers, global sales teams and telling customer centric product stories, this job is a good fit for you.


In this role you will:

  • Plan, develop and execute the marketing strategy for expansion, renewal and engagement
  • Communicate product advancements, product release and our thought leadership positions to partners and customers 
  • Focus on the experience and success of current customers & collect customer feedback
  • Measure the success of you campaigns and present campaign results to marketing leadership
  • Educate our customers about our products and services
  • Help develop and enable ambassadors within customer accounts 
  • Develop and launch a customer communication program across our customer base including things like customer advisory boards, customer events, and nurture campaigns
  • Lead and manage customer campaigns and programs, such as in-person/virtual events, workshops, annual conferences, awards programs, and nurture campaigns
You don't have to check all the boxes, but these are some of the skills and experiences we are looking for in this role:
  • 3+ years experience working in customer marketing
  • Bachelor’s degree in marketing, or applicable experience
  • Comfortable working with data and reporting on performance and impact of programs
  • Familiar with marketing technology including Salesforce and HubSpot
  • Experience engaging with customers across geographies and industries, at all levels
  • A track record of customer-centrism and focus on go-to-market motions
  • Adept at balancing strategy and tactics to drive growth 
  • Skilled collaborator adept at partnering with internal & external teams 
  • Outstanding communication skills – written and verbal
  • Solid data skills and ability to partner with our analysts, and product and engineering teams to apply data in relevant, meaningful ways
  • Experience working in a startup
  • Attention to detail, organizational skills, and an eye for consistency

We are  building a team with a variety of perspectives, identities, and professional experiences.  We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen

Location

We are centrally located in downtown Seattle. The office is easy to get to via public transportation and there is ample parking nearby.

An Insider's view of Hiya, Inc.

What are some social events your company does?

We have a lot of social activities and events. Examples include annual team outings, summer party, holiday party, and various team lunches and happy hours. Sometimes teams have cross function team lunches or events too.

Fei

Accountant

How do you collaborate with other teams in the company?

We include key members from each team(Client, QA, Gateway, Product) in the project kickoffs, sprint plannings, and retrospectives. We talk to each other constantly and have meetings when it's necessary to get things done. We also keep improving ourselves to make the next project better:)

Chad

Software Engineer

What makes someone successful on your team?

I work on the Partner Solutions team where we ship a call protection product that can be built right in to your phone, or can be used as a downloadable app. We work directly with phone carriers so you need to have curiosity and empathy for the needs of customers and end users, from the technical spec down to the details of in-app user experience.

Ari

Sr. Software Engineer

What is your vision for the company?

Hiya is reimagining the phone experience, more specifically how you call and receive calls from businesses and people. Our vision is to work with telecommunication operators, mobile device manufacturers, and businesses to create an integrated experience that removes all the inconveniences of making and receiving phone calls keeps all the great bene

Marcelo Calbucci

CTO

What are some things you learned at the company?

Our mission is so firmly woven into our DNA, it makes it easy for me and my team to stay motivated. I’ve learned that having a clearly defined mission statement is vital in keeping my team aligned to our goals as a company and provides me clarity as to how my day-to-day contributions bring us closer to our vision.

Javier

Business Intelligence and Data Acquisition Lead

What are Hiya, Inc. Perks + Benefits

Hiya, Inc. Benefits Overview

Here at Hiya we provide consumers with the best phone experience by providing spam protection and enhanced caller ID services. As for team, we have a passionate crew of go-getters, and we celebrate our successes on a weekly basis! We have a fully-stocked kitchen, a team event every Friday, unlimited paid time off, budget for learning and development opportunities, health, dental and vision insurance, 401K and many other perks.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
At Hiya, we represent an amazing 18+ different countries. At our company make-up and hiring practices from all angles to ensure that we are inclusive of a diverse workforce without biases.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Hiya sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Hiya hosts lunch and learn meetings weekly.
Promote from within
Continuing Education stipend
We offer $1000 annually for continuing education.
Paid industry certifications

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