Director of Customer Marketing at Outreach

| Seattle
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The Director of Customer Marketing at Outreach is responsible for delivering impactful programs that sustain and expand Outreach's industry-leading customer adoption. We are searching for an exceptional leader to evolve our Customer Marketing function as we rapidly launch new communities and expand into new industries.
Outreach is a Seattle-based, high-growth pre-IPO start-up with a $1.1B valuation. The company is the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers. More than 4,000 companies such as Adobe, ADT, Tableau, Okta, DocuSign, SAP and Cisco depend on Outreach's enterprise-scale, unparalleled customer adoption, and robust AI-powered innovation.

Your Daily Adventures Will Include

  • Delivering on priorities and programs that operationalize customer obsession 
  • Building a thriving Outreach community – from admins in sales operations to sales reps who use Outreach every day to beta testers who help improve the product to advocates who want to help grow the company
  • Creating a customer evidence and reference program that enables the sales and success teams to grow upmarket and into new industries and use cases
  • Developing and executing successful Customer Marketing campaigns that engage customers and drive increased expansion revenue
  • Managing and evolving Outreach’s Customer Advisory Board to ensure Outreach consistently incorporates the feedback and suggestions of our largest and most engaged customers.

Basic Qualifications

  • Exceptional ability to drive key business objectives with data-driven, fact-based insights that lead to well-informed strategic plans, quick decision making and impactful outcomes.
  • Outstanding organizational and prioritization skills, with the ability to manage multiple projects in a fast-paced environment and consistently deliver on key milestones
  • Deep understanding of SaaS technology and expert at B2B marketing with the ability to rapidly gain an in-depth knowledge of the Outreach product and sales engagement industry.
  • Enthusiastic willingness to roll-up-your-sleeves and do whatever it takes
  • Strong attention to detail, highly entrepreneurial, creative, open-minded, persistent, and highly collaborative
  • Ability to grow team capacity to meet current and long-term needs
  • Champions a work environment that celebrates, encourages and facilitates diversity & inclusion

Preferred Qualifications

  • Previous experience at growth-stage companies or driving significant revenue growth at larger companies is beneficial
  • Bachelor's degree and MBA strongly preferred

Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

Read Full Job Description

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Outreach offers amazing groups such as OWN (Outreach Women's Network), Gals & Sals, and a Diversity & Inclusion committee that offer networking and development opportunities, and host fun events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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