Flexport
Flexport helps make global trade both easy and accessible to everyone.
Seattle, WA

Director, Head of External Communications at Flexport

| Bellevue
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We are reinventing global trade.

The opportunity:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. 

Flexport is looking for a director to lead its External Communications function. This is a unique opportunity to optimize the PR machine and grow our reach to prepare for Flexport’s next stage of growth.

Flexport has been a high growth company since our founding in 2013 and our ambitions for the next few years only exceed our track record. We’ll be entering new markets, introducing new products and talking to new audiences. Add that the supply chain has gone from a niche industry to dinner table conversation and the stakes for PR have never been higher. 

As part of the Global Brand function, you’ll lead the External Comms team and collaborate with teammates in Content and Creative as well as partners in Marketing, People and most importantly, with our deep bench of subject matter experts across the company. They will become your best sources as you conceptualize and deliver stories that move the needle for Flexport in a competitive - and often chaotic - marketplace.

You will:

  • Lead the External Comms function and set the global PR strategy for Flexport, in close partnership with executive and regional leadership. You’ll also drive the execution of this strategy in the US, together with the External Comms team based here.
  • Get hands-on with US media relations in partnership with the Comms team and agency support, from pitch ideation and spokesperson coaching to landing killer pieces and then developing the playbook that makes it 10x easier to do it all again. 
  • Contribute a highly-informed view of the media and other external audiences in conversations with Brand, Marketing and our execs at high impact moments - big or small - as we evolve the Flexport story.
  • Be a leader: you’ll manage and nurture a growing team, manage budgets and oversee vendor relationships

You should have: 

  • 7-10 years of relevant experience in B2B (tech) PR, including agency and/or high-growth start-ups and at least two years managing people.
  • Media relationships in technology and business that you can tap on behalf of Flexport from day one.
  • A BS/BA degree in a relevant field from an accredited college or university
  • Experience working directly with executives and subject matter experts. You know how to engage them appropriately and efficiently to achieve maximum results.
  • No objection to rolling up your sleeves. You’ll be working in a small team; no task can be too big or too small.
  • A proven hit rate. You know how to manage complex projects, multiple stakeholders and competing priorities to create an actionable plan and get the most impactful work done. You’re smart in building the feedback loop that will make your plan a success: informing the right stakeholders in Brand and beyond, gaining their buy-in and keeping them informed as you go.
  • A positive attitude: this is a tough gig, and we do it with a great team. We roll with the punches and celebrate the wins (carbs are usually involved).

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward. You won’t need to become the world’s expert on ocean freight (we already hired that guy).

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Where we are

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.
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What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

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