Convoy
Convoy is the most efficient digital freight network.
Seattle, WA

Product Marketing Manager at Convoy

| Seattle
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Hey I’m Ari Bixhorn – I head up shipper marketing for Convoy. I’m looking for a fun, experienced, borderline-obsessive product marketer to help me drive awareness of our technology and develop our lead generation efforts.
The scoop on Convoy
At the most basic level, Convoy creates a mobile app that connects manufacturers and suppliers with truck drivers who deliver millions of loads of freight each year. 
Convoy is a lot more than an app, though, and the impact of our work goes far beyond matchmaking. We see an opportunity for the trucking industry to reduce millions of tons of wasted CO2 emissions every year. Today, when you see an 18-wheeler driving on the road, it’s actually empty 35% of the time. Our technology helps reduce those empty miles, cutting carbon waste dramatically. In fact, if the industry as a whole could achieve the same efficiency improvements that Convoy enables, it would reduce CO2 emissions by 32 million metric tons each year. 
By reducing empty miles, we also help truck drivers and shippers. Specifically, truckers can earn more money with Convoy because we help ensure that their trailers are always full. And shippers like Anheuser-Busch and Unilever are able ship more efficiently by having access to a massive, high quality network of trucks that are always available. 
The scoop on this job
Convoy continues to grow at a rapid rate based on a great product-market fit and accelerating demand for our Digital Freight Network. As a senior product marketing manager, your mission will be to expand awareness of Convoy among shippers and bring new qualified leads into the sales funnel.
If you’ve done product marketing before, you should be familiar with a lot what you’ll do in this role: 
1. Core messaging - You’ll create positioning frameworks, product sheets, buyer insight documents, and other materials that ensure we understand our customers and consistently position our products.
 2. Competitive analysis - You’ll keep tabs on other players in digital freight, providing insights to our product team and creating messaging and campaigns to compete effectively in the market.
3. Content writing - You’ll write a lot of stuff. Think web pages, blog posts, press releases, white papers, case studies, executive briefs, FAQs, and more.
4. Sales enablement - You’ll create sales presentations, scripted demos, battlecards, and other materials that enable our partners in sales to sell more effectively.
 5. Presentations - You’ll speak as a product expert on our webinars and you’ll be onstage at various industry events.
 6. Product launches - You’ll build our go-to-market strategy and manage our product launch plans, working with our friends on the digital marketing and product teams. 
 7.Press and analyst engagement - You’ll be a spokesperson with journalists and industry analysts. 
Three reasons why you want this job
 1. Cool tech that truly benefits people and our planet. Our product and engineering teams are doing transformative work in machine learning and data science. Their efforts help truck drivers earn more and shippers achieve their sustainability goals while significantly reducing wasted carbon emissions. If you like geeky tech and you want your work to have real meaning, Convoy is a great place to be. 
 2. People who aren’t just wicked smart. Having smart people is necessary but insufficient for a great work environment. What I love about Convoy is that people I’ve met here are down-to-Earth, collaborative, and excited to be doing what they do.
 3. The opportunity to build marketing programs from the ground up. This is a role for people who want to build. When you join, you’ll have the chance to build new, scalable demand gen programs that accelerate our growth.
Three things I need from you
 1. Technical chops. Marketing Convoy effectively requires you to understand the product at a fairly deep level. So if you’ve done technical marketing or evangelism for B2B tech companies in the past, or have an undergrad degree in computer science/engineering, we should probably chat.
 2. Great written and verbal communication. Once you have a great understanding of our product, you’ll need to effectively communicate its value to audiences with varying degrees of technical depth. So I’m looking for someone who writes well and knows how to give great presentations and demos.
 3. A PhD in GSD (Gettin’ Stuff Done). I’m really looking for an execution machine—someone who can get a lot of stuff done on their own, who can thrive amid ambiguity, and who isn’t afraid to roll up their sleeves and work long hours to churn out great marketing work.
There’s one other thing I need from you—a fantastic attitude. I’m looking for someone who shares my passion for our product, who’s always optimistic in the face of tough challenges, who’s comfortable with what they do and don’t know, and who knows how to detach from the day-to-day madness of the job and have fun with the team.
Sound like this might be you? If so, I look forward to chatting.
-Ari Bixhorn

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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Where we are

4th Avenue, Seattle, WA 98101

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Convoy has a flexible vacation policy so you can take the time off you need.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

An Insider's view of Convoy

What's something quirky about your company?

At our weekly all-hands meeting we ask 3 new hires to come up and share "Two Truths and a Lie". This is extra neat because you get to familiarize yourself with new folks and also learn something fun about the people you work with. Sometimes we even learn new vocabulary, like what a Luthier is (a maker of stringed instruments)!

Jocelyn

Director of Recruiting

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

How do you empower your team to be more creative?

We’ve built a culture where all ideas are welcome, candid debate is encouraged, and it's okay to fail. We focus on values that encourage us to ask questions, challenge ideas, and discuss wild ideas; driving them forward when possible. Creativity has spurred some of our biggest innovations, like automated detention for carriers!

Melanie

Director, Operations

Jobs at Convoy
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You are a strong programmatic leader eager to have a big impact at Convoy. You’ll partner with Finance, Operations, Product, and Data Science to optimize utilization across our teams. You are a leader in your field, with expertise in workforce management and optimization, a strong analytical toolset, and experience working cross-functionally to solve problems with product and process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is a role for you.

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In your role, you will build new systems for acquiring and optimizing our contract freight. To achieve this, you will build software systems and workflows for driving excellent control and growth of this business. This will require a data-driven mindset that grows both contract freight volume and margin. You will meet shippers in person, deeply understand their problems, and use that to create or enhance Convoy’s contract offerings. Additionally, you will work closely with internal Business and Technical teams.

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You are a strong technical leader passionate about optimizing operations and improving the experience of Convoy’s carriers, shippers, and operations teams. You are an experienced manager, a thought leader with a vision for how to leverage data science to optimize every aspect of a business, and a collaborative partner excited about working cross-functionally to drive rapid change. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

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Be a trusted advisor and strategic partner for Convoy’s Engineering and Product teams; working closely with senior leadership to develop plans and deliver solutions to help them align talent strategy with strategic business goals. Designing and executing core HR processes targeted to your designated business areas: recognition and rewards, onboarding, offboarding, performance management, employee relations, and people programs. Serve as the first point of contact for managers and employees for all HR matters; coach and support managers to handle employee issues in a manner consistent with Convoy’s values. Assess organizational needs and drive solutions in performance management, communication, training, diversity and inclusion, career and leadership development. Support managers in handling conversations regarding career growth, performance management, compensation, and equity. Review programs and policies for compliance with employment laws, regulations, policies, and best practices and recommend modifications if appropriate.  Guide management and employees to improve work relationships, build morale, and increase productivity and retention.

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The Data Science team is at the core of Convoy’s business. We build the models that power freight pricing, shipment offer relevance, auction bidding strategy, and other core services. The breadth of the problems space is huge, spanning machine learning, optimization, metric definition, econometrics, and prediction domains. And we have only begun to dig into the difficult and diverse problems in our two-sided marketplace.

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Real estate strategy and execution. You’ll develop, implement and drive real estate strategy that is in alignment with business need. You will lead real estate negotiations. Real estate capital spend and operating budgets. You’ll manage and evolve budgets and will utilize financial skills and acumen to identify and execute upon efficiencies. Construction, remodels and build-outs. You will direct third parties on design and construction of new spaces and remodels. You will vet all aspects of each project to optimize costs and timelines and achieve overall project goals. Managing the Workplace team. You will grow the Workplace team across multiple regions and provide leadership through coaching and mentoring. Workplace operations. You will efficiently and effectively manage operations across all Convoy facilities. You will lead RFPs and negotiate contracts for vendors and service providers.

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We are looking for experienced Data Scientists to work with Convoy’s Marketing organization. The Marketing organization is responsible for driving Convoy’s brand, thought-leadership, adoption, engagement, advocacy, across shippers, carriers, drivers, and partners. You will collaborate with leadership, Marketing Managers (Product/Digital/Communications), Research Scientists, Product Managers, and Engineers across Convoy.

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Senior Data Scientist - Demand

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At Convoy you will be expected to work autonomously and own your domain end-to-end. You will collaborate with Research Scientists, Product Managers, and Engineers across the Product organization and interact with stakeholders across the company. You will be responsible for defining core business logic in our data warehouse, developing insights to drive product decisions, and building data science models.

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About you are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with the sales team, the account executive will be responsible for managing the end to end sales process with our shipping customers. Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative recruiter who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you.

Research Science Manager - Operations Research

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Building quantitative mathematical models to represent various transportation and logistics systems. Creating computer simulations to support operational decision-making. Developing model-based optimization, simulation, and/or predictive tools to identify and evaluate opportunities to improve all aspects of Convoy’s network. Working with software engineering teams to drive scalable, real-time implementations of your solutions.

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Pricing Operations Manager

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As the Director of Pricing on the Marketplace Growth team, you will be responsible for the company’s pricing strategy to achieve our marketplace, volume and profitability goals while working across our several internal and external stakeholders. 

Principal Engineer

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As a Principal Engineer at Convoy, you will help guide the evolution of our core systems and capabilities while supporting new green field opportunities. You will help establish technical standards and drive Convoy system architecture, engineering practices, and engineering methodologies. You work on our hardest problems, building high quality, scalable, and architecturally sound systems that are aligned with our business needs. Principal Engineers are pragmatic visionaries who can translate business needs into workable technology solutions. Your expertise is deep and broad allowing you to produce both detailed technical work and high-level architectural designs. Principal Engineers are leaders and mentors, setting excellent examples for their local teams and the entire engineering community.

Engineering Manager - Data Platform

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Engineering Manager - Contract Revenue

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Ideal candidates will be driven, empathetic leaders with experience building and managing world-class teams of diverse engineers. They will also have a passion for understanding the needs of our customers, our business and our engineers, to determine the strategic path forward for our team. They will enjoy leading the careers of extraordinary software developers, collaborating with diverse stakeholders, and will bring a growth mindset and strong learning orientation. Additionally, they will be part of the engineering leadership team @ Convoy, and help shape the growth of the broader engineering organization.

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Corporate Development Manager

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Director, Deal Strategy

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Principal Product Manager, Carrier Experience

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The overall strategy, roadmap, and technology stack that Convoy uses to execute carrier facing programs Leading a team of engineers and data scientists in researching and structuring work for carriers and delivering on Convoy’s obligations. Solicit and prioritize the needs of our shippers, carriers, and internal teams.

Senior Account Manager

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1 week ago
Achieving customer growth and retention objectives, including identifying expansion opportunities. Driving revenue and growth with Convoy’s enterprise customers. Developing and executing against strategic account plans for enterprise customers. Analyzing customer data and sharing insights both internally and externally, as applicable. Developing and distributing strategic customer reporting. Leading account-based programs / project management initiatives. Driving analysis. Ability to break down high level business problems into concrete analytical solutions. Running business reviews on-site with customers. Executing on shared account on-boarding process and framework with other key partners; including business development and operations. Ensuring the highest level of customer satisfaction. Operate across cross-functional teams to execute programs and deliver exceptional service.

IT Applications Manager, Workday Financials

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Working with Finance, Accounting, and cross functional teams to understand business requirements and drive projects towards successful completion. Identifying opportunities for financial application implementation, redesign, or process improvement. Providing application administrative support across systems as needed. Building a strong technical culture around our business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences. Staying current with new functionality delivered in our SaaS financial systems.

Senior Account Manager

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Seattle
1 week ago
Achieving partner and account growth & retention objectives. Developing a deep understanding of each partner’s internal structure, goals, and challenges with a constant eye to partner growth. Working closely with Partner Development Director to identify and prioritize expansion opportunities. Developing and executing against strategic partnership plans. Analyzing partner portfolio account data and sharing insights both internally and externally, as applicable. Leading partner-based programs and project management initiatives. Developing and distributing strategic partnership reporting. Driving analyses. Ability to break down high level business problems into concrete analytical solutions. Running business reviews on-site with partners. Executing on partner onboarding process and framework with internal stakeholders. Ensuring the highest level of partner and customer satisfactionOperating with cross-functional teams to execute programs and deliver exceptional service.

Senior Director, Customer & Operational Excellence

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Seattle
1 week ago
You have led teams of 20+ people, and are able to marshal your team to meet extraordinary goals. You can recruit, hire, and coach people in your organization to become incredible leaders. You hold your team to high standards and are passionate about people development. You are someone with a strong customer obsession, experienced in process and product improvement to deliver outstanding results to a variety of internal and external customers. You're data-driven, skilled in defining goals and achieving results, and you excel in an intense, dynamic work environment. You are tech-savvy and also work well across an organization, forming strong partnerships with internal stakeholders in Operations, Product, and Engineering teams and critical external third parties. You define metrics to measure performance, set goals for improvement in each area, and work with the responsible teams to systematically improve and sustain high performance. In this highly-visible role, you’ll be responsible for leading, managing, and reporting on both day-to-day operations and strategic projects that enable Convoy to scale.

Senior Product Manager, Load Execution

Convoy
Seattle
1 week ago
In your role, you will build new systems for improving and simplifying the experience for all parties involved in the process of picking up and delivering a shipment. You will also be responsible for creating new features and experiences that do not exist in the industry today. To achieve this, you will build software systems and workflows, both in our mobile app and desktop products, for executing the shipment and quickly managing exceptions when they occur. This will require a data-driven mindset and a willingness to be hands on to identify problems and create solutions our customers will love. You will meet shippers, operators, carriers and drivers in person, deeply understand their problems, and use that to create or enhance Convoy’s offerings. Additionally, you will work closely with internal Business and Technical teams.