Senior Manager, Enablement Communications at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job Description
The Senior Manager, Enablement Communications is responsible for supporting and executing the global communications strategy for enablement programs as well as overall departmental and executive messaging. This includes managing internal enablement communications as well as partnering on change management strategies to support the organization’s strategies and growth.
In addition, the Senior Manager is responsible for program, process, and stakeholder management across the Enablement team. This includes identifying areas for continuous improvement, raising the profile of the Enablement team, and supporting standard enablement communications processes in close alignment with Corporate Communications.
This role will partner with the broader Enablement team and cross-functional groups to deliver programs and projects that enable us to operate as a cohesive, integrated team. This role reports to the Director of Enablement Communications and Change Management.
This individual should have exceptional interpersonal skills, project management skills, and writing skills, with the ability to juggle multiple projects, work comfortably with leadership, and have the ability to collaborate across a range of stakeholders and teams.
Specific duties and responsibilities will be:
Drive and support the enablement communications strategy. Establish deployment plans and best practices for enablement projects and communications.
Support communication needs for change management initiatives in partnership with change experts.
Grow and support the enablement brand strategy to raise visibility for the team and organization.
Drive key initiatives for Enablement. These include enablement communications, cross enablement processes, and programs. Requires defining and leading through influence cross-functional teams.
Specific Communications functions:
· Development of a global enablement internal newsletter strategy
· Provide strategic input on all global internal enablement departmental communications and announcements e.g. organizational changes to ensure messaging is aligned, consistent, and strategic
· Define and support Enablement communication and engagement model within Corporate Communications
· Partner with key sales leaders and stakeholders to align Enablement Communications with Business Objectives
· Standup global, repeatable processes and tools to support key existing Enablement ProgramsQualifications
This person should have experience in both large, sophisticated tech company environments as well as small high growth companies. Candidate must have 10+ years of communications, project management and enablement experience in operational and program roles. Must have acted in managerial capacity with global responsibility. Experience driving organizational change and development. Must have experience building global communication plans to support business priorities. Ability to translate sales objectives into enablement goals and plans.
Demonstrated ability to collaborate with teams while maintaining focus on outcomes and/or removing barriers. Ability to work with senior management, peers, and key stakeholders across multiple organizations, geographic regions, and/or cultures.
The successful candidate will also demonstrate exceptional collaboration and communication skills. Will be detail-oriented, results-driven, cross-functional managerial, organizational, and exceptional project management skills. Strong in PowerPoint and excel helpful.
Change management experience in the context of sales and sales operations is helpful.
Knowledge of the enterprise software market landscape, enterprise cloud computing, Software as a Service (SaaS) delivery models is helpful.
Business communications experience a must
- Bachelor’s degree (BS/BA) Required
- MBA Preferred
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.