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Senior Manager, Enablement Communications

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Senior Manager, Enablement Communications is responsible for supporting and executing the global communications strategy for enablement programs as well as overall departmental and executive messaging. This includes managing internal enablement communications as well as partnering on change management strategies to support the organization’s strategies and growth.

In addition, the Senior Manager is responsible for program, process, and stakeholder management across the Enablement team. This includes identifying areas for continuous improvement, raising the profile of the Enablement team, and supporting standard enablement communications processes in close alignment with Corporate Communications.

This role will partner with the broader Enablement team and cross-functional groups to deliver programs and projects that enable us to operate as a cohesive, integrated team. This role reports to the Director of Enablement Communications and Change Management.

This individual should have exceptional interpersonal skills, project management skills, and writing skills, with the ability to juggle multiple projects, work comfortably with leadership, and have the ability to collaborate across a range of stakeholders and teams.

Specific duties and responsibilities will be: 

Drive and support the enablement communications strategy. Establish deployment plans and best practices for enablement projects and communications.

Support communication needs for change management initiatives in partnership with change experts.

Grow and support the enablement brand strategy to raise visibility for the team and organization.

Drive key initiatives for Enablement. These include enablement communications, cross enablement processes, and programs. Requires defining and leading through influence cross-functional teams.

Specific Communications functions:

· Development of a global enablement internal newsletter strategy

· Provide strategic input on all global internal enablement departmental communications and announcements e.g. organizational changes to ensure messaging is aligned, consistent, and strategic

· Define and support Enablement communication and engagement model within Corporate Communications

· Partner with key sales leaders and stakeholders to align Enablement Communications with Business Objectives

· Standup global, repeatable processes and tools to support key existing Enablement Programs

Qualifications

Experience Required:

This person should have experience in both large, sophisticated tech company environments as well as small high growth companies. Candidate must have 10+ years of communications, project management and enablement experience in operational and program roles. Must have acted in managerial capacity with global responsibility. Experience driving organizational change and development. Must have experience building global communication plans to support business priorities. Ability to translate sales objectives into enablement goals and plans.

Demonstrated ability to collaborate with teams while maintaining focus on outcomes and/or removing barriers. Ability to work with senior management, peers, and key stakeholders across multiple organizations, geographic regions, and/or cultures.

The successful candidate will also demonstrate exceptional collaboration and communication skills. Will be detail-oriented, results-driven, cross-functional managerial, organizational, and exceptional project management skills. Strong in PowerPoint and excel helpful.

Change management experience in the context of sales and sales operations is helpful.

Knowledge of the enterprise software market landscape, enterprise cloud computing, Software as a Service (SaaS) delivery models is helpful.

Business communications experience a must

Education:

  • Bachelor’s degree (BS/BA) Required
  • MBA Preferred

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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