Dropbox
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Seattle, WA
Remote

Senior Marketing Operations Manager - Location Flexible

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Role Description

As a Senior Marketing Operations Manager, you’ll lead a team and deliver operational success to support Dropbox’s Integrated Lifecycle Marketing team and programs. As the owner of your function, there’s so much space to build processes, manage and organize the data, create playbooks, improve deliverability, to improve the overall lifecycle marketing program creation to customer conversion and retention journey.

Responsibilities

  • Partner and collaborate with marketing, product/sales, engineering teams, and 3rd-party vendors in developing and managing event and attribute data capabilities for executing highly personalized marketing campaigns
  • Develop and optimize production and workflow processes, SLAs, and other key performance indicators to ensure the work is performed efficiently, timely, and with high-quality
  • Own transactional campaign planning, development, execution, and support
  • Oversee end of life communications for products and features
  • Manage email deliverability and global compliance, understand the impact of deliverability on core company metrics, and guide relevant projects to success

Requirements

  • 8+ years of marketing automation experience creating B2B or B2C scaled automated lifecycle journeys (across email, in product, mobile) with a particular focus on system and data connections
  • Strong project management skills; results-focused with impactful execution and follow-through; highly detail-oriented
  • Proven success collaborating with cross-functional teams (Product, Engineering, Sales, and Marketing) and driving alignment in a matrixed environment
  • Demonstrable skills with internal and 3rd party marketing automation solutions (Braze, Iterable, Marketo, etc.) and sales CRMs such as Salesforce
  • Agile project management experience, including running sprints, retros, and maintaining JIRA boards
  • Knowledge of email regulations; CAN-SPAM, GDPR, CASL, and other local variations
  • Comfortable troubleshooting basic issues in HTML
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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