Senior Product Marketing Manager, Customer Success Services

| Bellevue

As the leading real-time development platform for gaming, interactive 3D design visualization, augmented and virtual reality, Unity is helping to bring creations of all kinds to life faster than ever before. Unity provides a growing number of services to help our customers across industries be successful.

As the Senior Product Marketing Manager for Unity’s portfolio of Customer Success Services, including support, training, and other professional services, you will partner with the VP of Customer Success and our Enterprise Support teams to drive productization from ideation to reality. You will help drive growth by contributing to the strategic direction of the Services business and deliver clear value propositions, positioning, and messaging for Unity’s customers across the Customer Success Services product portfolio. You will report to the Director of Product Marketing and partner closely with the Customer Success team, Sales, and other Marketing teams to deliver service solutions and offerings for our growing business around the globe.

Responsibilities

  • Define GTM strategy and drive GTM execution for Customer Success Services. Conduct customer interviews to develop first-hand knowledge of the customer and their problem set. You’ll use the knowledge and data you gather to inform the structure of offerings for customers across industries
  • Work with Customer Success leadership, field team, and other Product Marketing leads to define solution offerings and packages that solve customer problems, at the right price
  • Create launch/rollout plans for Customer Success Services offerings, to include strategic messaging and communications plans, ensuring BDs are trained and armed with world-class sales materials, and that we have a strong web funnel that is optimized to drive leads to BD. You’ll also develop strategy and communications plan for communicating any offering changes
  • You’ll brief and conduct the Marketing orchestra, ensuring cross-functional contributors understand the GTM strategy and build plans that take strategy to tactics that result in us achieving our goals and objectives
  • Work with BD and Corporate Sales Leads to develop a comprehensive training program for Unity Customer Success Services that educates and arms all of the sales teams to ensure each and every deal includes Customer Success Services
  • You’ll define and deliver a complete, compelling sales enablement toolkit for all of the Customer Success Services offerings: you’ll source and create pitch decks, case studies, testimonials, marketing videos, sell sheets, battlecards and more to arm the sales teams to close

Requirements

  • You have direct experience working on human-delivered services and support in a SaaS environment
  • You know the A to Z of how to take a product to market backwards and forwards, ideally in a subscription or SaaS business
  • You must be a clear thinker and communicator. This must come across in every aspect of your work, from running meetings, to working docs, to presentations, to being able to break down complex problems to get at the crux of the matter. You’ll put those skills to work navigating ambiguity on a daily basis, ensuring your partners and stakeholders are aligned, onboard, and executing against a crystal clear vision and game plan
  • You must be able to focus and prioritize ruthlessly in a very fast-paced, ambiguous environment, in order to keep your eye on the ball of the highest impact work and drive that to completion
  • You must be both an extremely high-producing, effective hands-on contributor, as well as a leader through influence, who can achieve success through others

Bonus Points

  • MBA

Some travel will be required between Unity offices (San Francisco, Seattle, Montreal, Copenhagen), customer visits, and to some major industry events.

Who We Are

Unity is the creator of the world’s most widely-used real-time 3D (RT3D) development platform, providing content creators around the world with the tools they need to build rich, interactive 2D, 3D, VR and AR experiences. In fact, apps made with Unity reach 2.7 billion devices worldwide, and were installed more than 24 billion times in the last 12 months.

The global engineering team keeps Unity at the forefront of technology and — working alongside partners like Magic Leap, Google, Facebook, Oculus and Microsoft — ensures optimized support for the latest technology and platforms. Unity is powering the real-time revolution, expanding beyond games and breaking into other industries including automotive, film, architecture, engineering, construction and more.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#SEN #LB1

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • PeriscopeAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • FavroManagement

Location

Our brand new office is located in the heart of downtown Bellevue, where we are surrounded by a variety of shops, restaurants, and entertainment.

An Insider's view of Unity Technologies

What are some social events your company does?

I think everybody loves the annual holiday party, and this past summer we had a company picnic that was a huge hit. My team is developing a robust events program of not only regular social functions, but also events that encourage wellness and community involvement! One of my personal favorites is the office yoga.

Casey

Workplace Experience

What projects are you most excited about?

Recently my team was awarded a Technical Emmy for our work on 3 film shorts called Baymax Dreams, which was a huge accomplishment. Right now, I'm excited to be working on XR products for the film and entertainment industry that will come to life soon.

Sarah

Producer, Made with Unity

How has your career grown since starting at the company?

Since joining Unity, the freedom and independence offered here has helped me grow tremendously. I’ve been able to work on the technologies that interest me, and work with those that have a lot of knowledge and background in the field.

Tom

XR Developer

What kinds of technical challenges do you and your team face?

One significant challenge we face is working with multiple web frameworks within the same website. Being a product of geographical separation as well as multiple acquisitions, our dashboard isn't as integrated as we would like. We work to maintain a balance between rewriting code and ensuring that we continue to deliver a high quality experience.

Rohit

Sr. Software Engineer, Cloud Services

What are Unity Technologies Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
More Jobs at Unity Technologies55 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Product
Project Mgmt
Sales
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
HR
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Product
new
Bellevue
Design + UX
new
Bellevue
Marketing
new
Bellevue
Design + UX
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Developer
new
Bellevue
Data + Analytics
new
Bellevue
Internships
new
Bellevue
Internships
new
Bellevue
Internships
new
Bellevue
Internships
new
Bellevue
Developer
new
Bellevue