Sr. Manager, Enterprise Communications

| Seattle
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The Senior Manager, Enterprise Communications for Expedia Group, will be central in building comprehensive communications strategies that turn complex and/or high volumes of information into streamlined, clear, credible content that influences employee sentiment and behavior to achieve business results.

 

You will own and drive communications for some of the most important employee-facing topics, influencing, planning and executing Expedia Group’s most strategically important news and information.

As a key architect of our global narrative, the qualified candidate will influence partners to bake consistency, clarity and precision into our communications products and decisions.

 

What You Will Do:

  • Lead the end-to-end development of employee-focused content strategy for global, business-critical initiatives, and implement this strategy to create content that attracts, engages, informs and delights employees – in a range of formats (e.g. written, experiential, digital) and channels (e.g. intranet, email, chat)

  • Develop relationships with partners across Expedia Group, including senior leaders, and work closely with them to develop internal communications campaigns that bring the Expedia Group narrative to life with their teams

  • Build a deep understanding of our employee’s needs and preferences, and our business’ priorities. Use this understanding to counsel and influence partners to play it safe or make bold moves with content as needed.

  • Actively identify and lead opportunities to drive Expedia Group priorities through storytelling – across both calendar-driven and other curated moments

  • Lead and resolve multiple, sometimes conflicting priorities, to maximize the impact of employee communications across Expedia Group overall

  • Ensure all content is approved, on-brand, and follows our style and tone of voice

  • Develop methods to collect Employee Comms and Engagement metrics, sharing results with relevant team members to acknowledge progress and inform decision-making

  • Participate actively in the wider Expedia Group communications community, developing and sharing standard methodologies for employee communications, leading by example and proactively seeking opportunities to bring messaging together

  • Play a key role in influencing our channel and content strategy, ensuring it stays ahead of business and audience needs

  • Develop and lead a team in the implementation of strategic internal communications plans

 

What You Bring:

  • Exceptional interpersonal skills and demonstrated results in working with and leading the thinking of partners; including ability to influence message content and delivery

  • Curious, forward-thinking and driven puzzle solver who thrives on collaboration, vision-setting, clarity of purpose, authenticity and positivity

  • Outstanding written and oral communication skills – including the ability to represent Expedia Group’s business at the highest levels

  • Ability to handle changing requirements, multiple overlapping projects at one time, and help the team organize themselves as well

  • Passion for building process and structure to optimize execution of day-to-day work and scheduled tasks

  • Outstanding project management and social skills, particularly with demonstrated experience in highly matrixed organizations a plus

  • Ability to synthesize data into logical conclusions and recommendations

  • Willingness to jump in on an array of projects as requested; eager to learn new skills

  • Passion for attracting, retaining, engaging, and building talent

  • Experience in supporting communications across a matrixed organization a plus

  • 7+ years Employee/ Internal Communications experience in a corporate or agency environment; travel and/or tech industry experience preferred

  • 5+ years of proven experience working closely with executive or leadership roles, particularly in highly innovative, fast paced environments, with a consistent record of results

 

Why Join Us:

 

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

*LI-LS1

 

 

 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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