Sr. Manager, Enterprise Communications at Expedia Group

| Seattle
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The Senior Manager, Enterprise Communications for Expedia Group, will be central in building comprehensive communications strategies that turn complex and/or high volumes of information into streamlined, clear, credible content that influences employee sentiment and behavior to achieve business results.

 

You will own and drive communications for some of the most important employee-facing topics, influencing, planning and executing Expedia Group’s most strategically important news and information.

As a key architect of our global narrative, the qualified candidate will influence partners to bake consistency, clarity and precision into our communications products and decisions.

 

What You Will Do:

  • Lead the end-to-end development of employee-focused content strategy for global, business-critical initiatives, and implement this strategy to create content that attracts, engages, informs and delights employees – in a range of formats (e.g. written, experiential, digital) and channels (e.g. intranet, email, chat)

  • Develop relationships with partners across Expedia Group, including senior leaders, and work closely with them to develop internal communications campaigns that bring the Expedia Group narrative to life with their teams

  • Build a deep understanding of our employee’s needs and preferences, and our business’ priorities. Use this understanding to counsel and influence partners to play it safe or make bold moves with content as needed.

  • Actively identify and lead opportunities to drive Expedia Group priorities through storytelling – across both calendar-driven and other curated moments

  • Lead and resolve multiple, sometimes conflicting priorities, to maximize the impact of employee communications across Expedia Group overall

  • Ensure all content is approved, on-brand, and follows our style and tone of voice

  • Develop methods to collect Employee Comms and Engagement metrics, sharing results with relevant team members to acknowledge progress and inform decision-making

  • Participate actively in the wider Expedia Group communications community, developing and sharing standard methodologies for employee communications, leading by example and proactively seeking opportunities to bring messaging together

  • Play a key role in influencing our channel and content strategy, ensuring it stays ahead of business and audience needs

  • Develop and lead a team in the implementation of strategic internal communications plans

 

What You Bring:

  • Exceptional interpersonal skills and demonstrated results in working with and leading the thinking of partners; including ability to influence message content and delivery

  • Curious, forward-thinking and driven puzzle solver who thrives on collaboration, vision-setting, clarity of purpose, authenticity and positivity

  • Outstanding written and oral communication skills – including the ability to represent Expedia Group’s business at the highest levels

  • Ability to handle changing requirements, multiple overlapping projects at one time, and help the team organize themselves as well

  • Passion for building process and structure to optimize execution of day-to-day work and scheduled tasks

  • Outstanding project management and social skills, particularly with demonstrated experience in highly matrixed organizations a plus

  • Ability to synthesize data into logical conclusions and recommendations

  • Willingness to jump in on an array of projects as requested; eager to learn new skills

  • Passion for attracting, retaining, engaging, and building talent

  • Experience in supporting communications across a matrixed organization a plus

  • 7+ years Employee/ Internal Communications experience in a corporate or agency environment; travel and/or tech industry experience preferred

  • 5+ years of proven experience working closely with executive or leadership roles, particularly in highly innovative, fast paced environments, with a consistent record of results

 

Why Join Us:

 

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

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Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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