You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.

As a member of the Enablement & Partner Programs Team, the Technical Community Manager should be able to create and implement a comprehensive plan to increase engagement of more than 50,000 unique visitors per month and expand the community to new customers and partners from new ecosystems such as Salesforce and Box. The plan should include a content and engagement strategy to include gamification, as well as community platform management. The Technical Community Manager would engage with subject matter experts to ensure timely and relevant content is created and curated. 

Your contribution will be:

Create Comprehensive Community Communications Plan: The goal of the community communications plan is to ensure we effectively communicate key product and marketing activities to the community, including:

• Working with marketing teams to raise awareness of product launches and marketing campaigns.
• Working with product management to raise awareness of key product capabilities
• Working with sales and marketing teams to raise awareness of events and in-market activities.
• Monitoring discussions, resource postings, and trends within the community. Identify and report on trends in usage and advise on potential opportunities

Manage the Nintex Community platform: The Technical Community Manager will work with key stakeholders to define the business requirements of the community platform, develop a roadmap for future community platform capabilities, and work with the community platform vendor to ensure the platform supports our business requirements. More specifically, the Technical Community Manager will:

• Oversee technical and system administration of the company’s community engagement platform, including ongoing upgrade and maintenance in liaison with the Business Systems team
• Provide training and support to product management and support teams to ensure effective engagement with members of the community
• Ensure effective use of platform capabilities including forums, blogs, gamification, support escalation, and CRM integration
• Establish benchmarks for measuring the growth and effectiveness of the community
• Regularly integrate feedback insights gained from community monitoring to evolve strategy

Proactively engage with the Community: The Technical Community Manager will actively engage with the online community to capture insights into product use and feature requests as well as:

• Identify Community Champions
• Promote and manage the UserVoice forums to capture feedback from customers, partners and internal stakeholders
• Ensure effective engagement with UserVoice participants from the day they provide feedback to the point of resolution (scheduled for release, released, not under consideration)
• Facilitate communication between UserVoice participants and product managers to capture more detailed input

To be successful we think you need:

• Bachelor’s degree or equivalent work experience focused on marketing, technology adoption, or user experience
• Minimum of 2 years of community management and engagement experience
• Experience working with product management, software development and product marketing teams
• Experience managing online community engagement platforms like Jive or Lithium
• Experience organizing advisory councils and early evaluation programs preferable

How we operate:

Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:

• We deliver on our commitments. We focus on a few key priorities and ensure we deliver with quality every time…..on time.
• We don’t wait. If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.
• We operate with respect and consideration. We will move fast and deliver…and, we will do it the right way.

At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.

Unleash your potential. Apply today.

Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.