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Technical Writer

| Bellevue

You:

You enjoy turning existing support and engineering ticket content into elegant, easy to consume, customer-facing content. You enjoy making complex technical subjects easier for customers understand. You see value in how your content helps Apptio case deflection and customer self-service.

You are;

  • A rapid learner, unafraid to dive deep into complicated subject matter and willing to self-serve information
  • Strong focus on the customer experience
  • Detail-oriented but can keep the big picture in mind
  • Flexible and adapt easily to changing priorities and multiple tasks

Us:

Fun, fast-paced creative team of high performers dedicated to making our customers and Apptio successful.

What we want you to do:

We are looking for someone who can translate complex subject matter into effective and consumable technical documents.

Specifically, you will:

  • Use existing support and engineering ticket content to create easy to consume, customer-facing content that helps Apptio case deflection and customer self-service
  • Sort, prioritize, and manage backlog of troubleshooting content across products.
  •  Use Jira, Salesforce and other tools to mine and transform information to consumable customer facing documents. Content deliverables may include:
  • Knowledge base articles
  • Video scripts
  • Conceptual and technical diagrams
  • Reference documents

Interface with subject matter experts to capture their expertise and identify and resolve gaps in content

Basic Qualifications:

  • Proven English composition skills
  • 1-3 years experience developing technical content 
  • Demonstrated experience understanding and communicating details of business, technology or financial management software

Preferred Qualifications:

  • Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance. 
  • content development preferably in an XML based authoring tool

**Apptio benefits include Company-Paid health, dental, vison, death and total permanent disability (TPD) coverage, income protection, employee assistance plan and travel insurance.

The Company 

Apptio is the business management system of record for hybrid IT. We transform the way IT runs its business and makes decisions. With our cloud-based applications, IT leaders manage, plan and optimize their technology investments across on-premises and cloud. With Apptio, IT leaders become strategic partners to the business by demonstrating value of IT investments, accelerate innovation and shift their technology investments from running the business to digital innovation. Hundreds of customers, including more than 40 percent of the Fortune 100, choose Apptio as their business system of record for hybrid IT.


Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rdparty agencies that are unsolicited will be considered complimentary.
Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Bellevue is just across the lake from Seattle. A 5 minute walk to transit, free parking, food trucks, and plenty to do after work.

An Insider's view of Apptio

What are some social events your company does?

Apptio has an annual company holiday party and an annual company summer picnic. In Products & Engineering, we also have release parties, hackathons, white elephant gift exchanges, and teams occasionally host a 'Bite of Apptio', which is a food happy hour with different themes. The social events are a great way to meet coworkers from other teams!

Kalise Ball

Software Development Engineer II

What projects are you most excited about?

We’re improving our deployment methods and it’s really exciting. We’re using modern technologies to reduce deployment failures, increase developer velocity and empower engineers to own their own applications. We’re exploring cutting edge technologies and contributing to well-known and highly regarded open-source.

Lee Briggs

Principal Infrastructure Engineer

What does career growth look like on your team?

Each person is empowered to make choices every day that have direct impact on everyone's success. All ideas are given fair consideration. In my 5+ years here I have seen great career growth - everything from junior engineers right out of college up to highly experienced leaders encouraged to take that next big step.

Tanner Means

Senior Software Development Engineer

How do you empower your team to be more creative?

I constantly ask what is speeding them up or slowing them down. I ask for things to be thought of as "what if" and "why not". Oftentimes, especially in a team setting, a solution is simpler than expected. Collectively, we can solve most problems on our own, but for the things that need muscle or grease, I make those my priority.

Jarod Greene

VP, Product Marketing

What are Apptio Perks + Benefits

Apptio Benefits Overview

Apptio benefits include Company-Paid employee health, dental, vision, life, and disability insurance, Apptio stock and generous contributions to a health savings account. We also offer participation in a flexible spending account, 401k, employee stock purchase plan and other voluntary programs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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