Marketplace Growth Manager

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We are seeking a detail-oriented, analytical, and strategic Marketplace Growth Manager to join our Marketplace Growth Team, with a focus on structured data, policy, and process integrity. This role is critical in ensuring the accuracy, consistency, and trustworthiness of marketplace data that underpins user engagement, fraud prevention, policy enforcement, and operational excellence.

What You'll Do:

• Marketplace Data
• Define and enforce standards for marketplace data (e.g., affiliate types, verticals, categories, media properties).
• Collaborate with product and engineering to build automated data creation, validation, and enrichment pipelines.
• Develop and maintain taxonomy, data dictionaries, schemas, and validation rules to ensure consistency across systems.
  
• Trust & Safety
• Partner with Data Science to monitor behavioral and transactional data, identifying fraud trends, policy violations, and emerging safety risks. 
• Research and develop Marketplace policies governing the standards for marketplace participation as well as marketplace behavior. 
• Support the development and continuous improvement of Trust & Safety metrics, dashboards, and alerting systems.
• Partner with enforcement teams to optimize workflows and automate incident categorization and prioritization.
  
• Cross-Functional Collaboration
• Work with marketplace ops, legal, engineering, and customer support teams to align strategies with marketplace governance goals.
• Serve as a subject matter expert on how data integrity impacts user engagement, GTV, safety, and compliance outcomes.

What You Bring:

• 3–5+ years of experience in business analysis, or marketplace operations/trust & safety.
• Strong SQL skills and experience working with BI tools (e.g., Looker, Tableau, Power BI).
• Solid understanding of data governance, data lifecycle, and taxonomy development.
• Strong communication and collaboration skills; able to bridge technical and non-technical stakeholders.
• Familiarity with product listing standards, user reputation systems, and content moderation workflows is a plus.
• Bachelor’s degree in Business, Data Science, Economics, or related field (Master’s preferred) or equivalent experience. 

Salary Range:  $130,000 - $150,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch (days vary per office), a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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