Onboarding Support Specialist

We’re hiring a detail-focused, process-driven Onboarding Support Specialist to join our Onboarding & Compliance team. You’ll play a key role in ensuring that healthcare professionals meet compliance standards so they can start working quickly and safely.

This is a front-line operations role that involves handling phone, chat, and email support, validating sensitive documents, resolving issues, and ensuring compliance with internal standards and regulatory guidelines.

If you’re confident speaking with U.S.-based healthcare workers, can stay organized across shifting priorities, and enjoy following well-defined processes while using tech tools effectively—this role could be a great fit.

• Customer Communication
  Engage with healthcare professionals via email, chat, and phone to guide them through the document submission process. Resolve discrepancies, verify missing or incorrect information, and maintain clear, professional, and empathetic communication throughout.

• Document Validation & Compliance
  Review and validate documents for completeness, accuracy, expiration, and alignment with regulatory requirements and internal SOPs.

• Issue Resolution & Escalation
  Identify incomplete, unclear, or potentially inauthentic submissions. Escalate issues appropriately and document resolution steps clearly for auditability.

• SOP & Process Adherence
  Follow defined validation procedures using step-by-step checklists. Ensure documents are correctly tagged and logged in internal systems.

• Data Integrity & Reporting
  Maintain accurate notes, update tickets in a timely manner, and raise trends or recurring issues to management for process improvement.

• Cross‑Functional Collaboration
  Work with Training, Quality Assurance, and Subject Matter Experts (SMEs) to refine workflows and identify opportunities to prevent common issues.

• Experience in trust & safety, document verification, credentialing, compliance operations, or customer support—especially in high-compliance or fast-paced environments

• Strong attention to detail and an ability to spot inconsistencies quickly

• Confidence in making quick, sound decisions—even when dealing with limited or ambiguous information

• Excellent verbal and written communication skills, especially when simplifying complex or sensitive topics for customers

• Dependable, organized, and self-motivated—you take ownership and follow through

• Ability to work independently in a remote setup while staying in sync with team goals

• Comfortable using tools like Slack, Google Sheets, and ticketing/task management systems

• Openness to giving and receiving feedback in a collaborative environment

• Wired internet connection with at least 15Mbps download speed

• Minimum system specs:

  • CPU: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or higher

  • RAM: 12 GB (16 GB recommended)

• Quiet, professional working environment

• Noise-canceling headset and a stable power/internet setup

If this sounds like a match for your strengths and interests, we’d love to hear from you. Please submit your resume and a short cover letter explaining your interest in this role and relevant experience.

Start your journey with Clipboard Health—fill out the form below and let’s make an impact together.

Want to know more? Please feel free to check out our Clipboard Remote Work Guidelines.