Account Support Associate

Garmentory is hiring an Account Support Associate to join our Seattle-based team!

In this role, you will be working closely with Account Management, Customer Service, and Product Development teams as Store Support to our 900+ independent boutiques and designers. As the Account Support Associate, you will help diagnose and troubleshoot boutique and customer issues and work with Account Managers to find solutions to optimize boutique operations. You will spend most of your time interacting with our boutiques via phone and email to provide logistical and technical support.

About Us

Garmentory is a fast-growing startup that offers shoppers access to the best independent boutiques and emerging designers from around the world - all within a single checkout!

We are a curated marketplace dedicated to supporting our 900+ indie boutiques and emerging designers and helping them thrive online. We aim to provide the best possible online shopping experience for our customers to ensure that they keep returning to Garmentory!

Join us in supporting our mission to become the ultimate destination for sustainably produced goods from independent and local businesses.

Responsibilities

• Support our vendors with internal and external systems
• Communicate via phone and email with our vendors to find solutions for technical and operational issues
• Support our Customer Service and Account Management teams in investigating product and order issues
• Aid boutique onboarding as the integration expert for product listing setup
• Help answer questions from boutiques about how the platform functions
• Work with our shipping partners to resolve any shipping issues with domestic and international boutiques 
• Help with issuing boutique payments and payment-related questions
• Manage vendor information within our systems 
• Help vendors with issues pertaining to their sales and product listings
• Maintain and update Help documentation for vendors

Qualifications

• Ability to learn new systems and technologies
• Effectively communicate technical information to non-technical audiences
• Excellent verbal and written communication skills
• Self-driven and self-directed
• Naturally curious and a problem solver
• Technological savvy is a must!
• 2+ years working in customer support/service
• Some software product experience
• Experience working with Shopify, WooCommerce, Squarespace, and other eCommerce platforms is a plus!
• Knowledge of independent designers and boutiques is a plus!

We're an equal opportunity employer. At Garmentory, we value and respect inclusion of all beings regardless of race, gender, religion, color, disability, political affiliation, or sexual orientation. As a small team, we are committed to making a difference.

How to Apply

Please submit your cover letter and resume and let us know a little bit about yourself and why you are a great fit for the role.