Administrative Assistant, Escrow Operations

Do you appreciate a well-orchestrated, repeatable process that can simplify complex tasks and situations? Do you enjoy optimizing and streamlining workflows to make your life and the lives of your teammates better at work? Would you be excited to help clients change the mindset that buying or selling their home is stressful to the mindset that it is a delightful and empowering experience? What about helping professional realtors realize more time in their day-to-day routine because they know that their clients are in your capable hands? And, would you appreciate working in an award-winning Best Places to Work culture?Our Administrative Assistant role is key to the success of the white-glove title and escrow closing experience that Modus clients have come to appreciate and expect. This role partners closely with closing teams to ensure that every “t” is crossed, and every “i” is dotted, and we’re adding team members who are excited about continuing to innovate on the antiquated home closing process, who love to solve problems, and who are energized when a task list is completed on time. If this sounds like you, send us your resume today!

Your day-to-day

• Working from the Seattle HQ office, receive and distribute documentation supporting the final steps of the real estate transaction process
• Support in office tasks welcoming guests for signing appointments and coordinating courier pick-up and deliveries
• Administratively support the home closing process by doing things like data entry, filing paperwork and documents, and assigning appropriate follow-up tasks
• Cross-collaborate with closing teams and realtor concierge teams to ensure seamless closing processes and high levels of client satisfactionIterate on current processes to continuously improve our internal operations and create even more impactful customer interactions 
• Ship document packages and new employee welcome packages as needed
• Greet visitors at the reception desk and help them with their business purpose, such as connecting them with the appropriate team member, signing courier receipts, etc.
• Model the Core BUILDER Values of Modus through appropriate actions and behaviors
• This is an in office position at our Seattle office on 5th avenue

Experience You Bring

• Process improvement skills: you’ve used a workflow that involves a repeatable process, and can talk about ideas that you helped bring to fruition to improve that process
• Stellar communication: you’ll be communicating verbally and in writing, internally and externally, and professionalism is mandatory
• Prior Administrative experience: you'll be learning new software systems, and prior experience doing data entry work will help you hit the ground running
• High attention to detail: you can move quickly while still maintaining high levels of accuracy and organization 
• A great attitude: your team members and your clients are counting on you to stay calm under pressure and keep rolling with the punches
• Problem solving and critical thinking skills: you’ll need to figure some things out on the fly, so the ability to break down a problem to root cause and solve it quickly will help you succeed
• Education: A high school diploma 

What's In It For You!

• As we continue our work to create the world’s most simple, modernized real estate experience available to everyone, we need more driven builders who want to innovate on an antiquated process. You will have the opportunity to contribute in significant ways to our mission and vision, to grow with the company, and to enjoy a people-first culture that allows you to bring your best self to work every day. We are committed to investing in each team member as an individual, and in each team as a whole. Here are just some of the ways we support our team members:
• Career growth opportunities
• Competitive compensation
• Equity ownership
• Medical, Dental and Vision coverage options (we help cover the costs of your premiums)
• 401(k) with traditional and ROTH investment options
• Generous PTO, Sick Leave, and Parental Leave policies
• Transportation subsidies 
• Wellness benefits

Why Modus?

Founded in 2018, and now part of the Compass Community, Modus is the fastest-growing title and escrow company in Washington state and is rapidly expanding into new regions. In just a little over 3 years, Modus has gone from 15 to 115+ employees with operations in the PNW, Miami and Tampa areas. Since launch we have facilitated over 1 Billion in residential purchase transactions, capturing 3X the market share of our competition, despite being newer to the game. We are growing quickly and looking for amazing people to join our team.

At Modus, we value a culture of collaboration and innovation in order to improve on an antiquated process. As we continue our work to create the world’s most simple, modernized real estate experience available to everyone, you will have the opportunity to contribute in significant ways to our mission and vision, to grow with the company, and to enjoy a people-first culture that allows you to bring your best self to work every day.

We celebrate our diverse culture, and believe our commitment to inclusiveness helps us thrive. Modus is an equal opportunity employer, and we consider all candidates only on the basis of their qualifications and merit in relation to our business needs. We do not tolerate discrimination of any kind, including from our team to candidates, or from candidates to our team.