Administrative Coordinator – Partners Program

Position Summary: Trupanion is looking for a highly motivated individual interested in a full-time position on the Administrative Team for the Trupanion Partners Program. In this role, you will work closely with our Territory Partners (outside Field Representatives), Account Managers and Hospitals to provide a seamless sign-up experience for Hospitals joining the Trupanion Partners Program.

About Trupanion:
Trupanion is a leader of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they deserve. We have helped hundreds of thousands of pets live longer, healthier lives and have provided peace of mind for their owners. Headquartered in Seattle, we offer a collaborative, casual and pet-friendly environment where everyone is encouraged to be themselves. We have been named Washington’s Best Workplaces by the Puget Sound Business Journal and have been awarded a Silver Stevie Award for Business Innovation by the American Business Awards.  If you are looking for passion, energy, and a sense of belonging in a cause-driven business where hard work is the mantra, this may be the right opportunity for you.

Key Responsibilities Include:

• Providing an elite level of service to our key customers – veterinary hospitals and Territory Partners
• Reviewing and processing incoming sign-up forms, ensuring accuracy and completeness, following up with Territory Partners/Hospitals as needed
• Opening cases in CRM for new TPP hospital leads
• Maintaining sign-up cases to assure information is kept current, collecting updates from Territory Partners and Account Managers as needed
• Ensuring all accounts display the correct relationship statuses as they move through the TPP sign-up process
• Coordinating and placing lunch orders for TPP Kick-Offs in hospitals across the US and Canada
• Data entry and data clean up
• Managing multiple email queues while maintaining a targeted 48hr service level goal
• Providing Trupanion Express installation support for hospital employees, IT companies and Territory Partners

Requirements:

• Strong customer service and time management skills

• Organized, hard-working and self-motivated
• Ability to learn quickly in an ever-changing, fast paced environment
• Excellent attention to detail
• Outstanding verbal and written interpersonal skills
• Ability to handle stress and actively seek solutions
• Advanced proficiency with Microsoft Office Applications, CRM, and other internal programs

Benefits and Perks:

• Bonus opportunities
• Full medical, dental and vision benefits at no cost to the employee
• Four weeks paid time off
• Restricted Stock Units
• Open, casual, pet-friendly and fun office environment
• Free dog walking services during business hours
• Free pet health insurance (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site parking

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:

https://www.facebook.com/Trupanion/videos/10155423763702974/

Things We Value

• Caring: We care about each other.
• Adhocracy: An adhocracy is intentionally ‘adhoc’ instead of bureaucratic. Adhocracies value the ability to adapt quickly, flexibility and employee empowerment.
• Trusting: We trust one another with information
• Sincere: We do what we say and say what we mean.
• Devoted: We love pets.
• Original: We are innovative and fair.
• Genuine: We are free to express our true selves.
• Simple: Simple is better.

For more information about Trupanion, visit http://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.