Administrative Operations Specialist
About the Role:
As an Administrative Support Specialist, you will assist in administrative and operational ticket triaging duties that come under the responsibility of the Sales and Support team, so that the fast workflow of those teams can be maintained at an effective and efficient pace.
In this role you will:
- Answer doctor/client questions and respond in a timely manner via email and phone, when requested
- Provide competent friendly customer support on each interaction
- Identify and report technical issues as they arise and communicate progress with involved parties
- Resolve problems within service level agreement (SLA)
- Provide updates/status to users, team and management
- Maintain company records accurately and efficiently
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
- Detail and task-oriented with special attention to accuracy
- Strong written and verbal communication skills, proficient with English language and approachable; will be required to correspond with doctors’ offices on a daily basis
- Ability to multi-task and manage time effectively in a fast-paced, high-demand environment
- Ability to work both independently and as a team player
- Proficiency with Apple products, Google Docs
- Experience using Salesforce.com and analytics tools highly preferred
- Recent college graduate or 1+ years professional experience
- BA preferred
The RealSelf office sits in a historic Pioneer Square building. Employees also have the option to bring their dogs to work!
RealSelf.com is the leading consumer destination in the $32B US medical aesthetics market. We make it easy to get the information and deep support needed to make confident purchase decisions. Since 2006 our authentic stories, unbiased ratings, and expert answers from board-certified doctors have helped millions of people explore treatments and decisions that range from laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors we’re growing RealSelf into a global business with a broad range of services. Come join our super talented and passionate team!
Check out our realselflife Instagram account to keep up on company updates and learn more about life at RealSelf.
RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.