Advisory Solution Architect, ITOM Practice

| Kirkland

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

ServiceNow is seeking IT Operations Management (ITOM) specialists with a focus on hands on IT Datacenter technologies, DevOps and enterprise architecture initiatives for service modeling, discovery, event management, cloud automation and orchestration on the ServiceNow platform. The ITOM specialist will provide technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. The ITOM specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Operations Management on the ServiceNow SaaS platform. This is a hands on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

•    Create and contribute to sales campaigns focused on IT Operations Management leveraging hands on IT Datacenter technologies, DevOps and enterprise architecture initiatives with ServiceNow applications that focus on service modeling, event management, and discovery.
•    Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
•    Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.
•    Strong alignment with product management and engineering teams on roadmap and field feedback.
•    Assist the sales personnel in the qualification of Enterprise customer needs and performing pre demo needs analysis
•    Provide mentoring and training to peers and other colleagues in the organization.
•    Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via webex
•    Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
•    Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
•    Responding to Request for Information/Proposal documents
•    Staying current on product developments/releases to a level required for demo and PoV/PoC
•    Supporting Marketing events – user conferences, trade shows, webinars etc
•    Staying current on competitive analyses and understanding differentiators between the company and its competitors.
•    Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
•    Serve as regional team lead to lead practice activities when called upon.
•    In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment
•    Act as the ServiceNow subject matter expert at Executive briefings / marketing events

In order to be successful in this role, we need someone who has:

•    Experience with enterprise architecture domains
•    Experience and very strong hands on capabilities with AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration.
•    Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
•    Experience with service modeling techniques (TPL, TQL, etc.)
•    Experience with event management platforms (Netcool, HPOM, BPPM, etc).
•    Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
•    Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc..
•    Solid IT Ops experience in storage, network and compute of enterprise environments
•    Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.)
•    Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
•    Experience scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, snmp
•    Pre-sales experience, IT Operations Management experience would be advantageous (Tool or process).
•    Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
•    Technical or practice team lead in previous roles
•    Exceptional communication and presentation skills to include technical and business concepts.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

At ServiceNow, we believe that a life well-worked is critical to a life well-lived. And we believe in the power of the individual to achieve amazing things.

Our employees are united in the desire to be part of a company that has a long-lasting, positive, global impact. They get their voices heard and have the satisfaction of seeing their hard work brought to life.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
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