After Sales Service Lead at Blue Nile

| Seattle
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Description

 

Blue Nile is looking for a passionate and talented After-Sales Service Lead to join our fast-paced Quality Assurance department.  This role focuses on creating and developing a timely and seamless after-sales experience for our internal and external customers.

Key Responsibilities 

  • Create and maintain processes to ensure that all customer returns are processed quickly and accurately within established SLA
  • Interface with Production, Customer Service and External Fulfillment to determine best course of action on complex return scenarios
  • Identify areas for process improvement and streamlining
  • Create and implement new SOP, review and update existing SOP
  • Train both QA team members and CS agents on return processing techniques
  • Inspect and problem-solve customer returns and defective product
  • Communicate findings to quality manager, vendor, buying team and diamond and jewelry consultants as appropriate
  • Contribute to Blue Nile’s industry leading accuracy and on-time shipping performance

Education & Experience

  • Graduate Gemologist diploma required
  • Minimum 2 years in related industry position

Knowledge, Skills & Abilities

  • In depth product knowledge as well as manufacturing techniques
  • Ability to document processes and train other qualified GGs
  • Act as a resource for knowledge and guidance throughout the organization
  • Exceptional attention to detail with strong organizational skills
  • Ability to multi-task and accept direction, as well as operate independently in a fast-paced environment
  • Must possess strong verbal and written communications skills
  • Ability to problem-solve independently and as a team
  • Results oriented with a strong sense of ownership and accountability
  • Must be able to use magnifying devices such as microscopes, etc.

Additional Requirements

  • Must be able to work seasonal mandatory overtime including early start times, holidays, weekends, etc.

What we offer:

  • Medical, Dental, and Vision Healthcare Coverage
  • 401(k) with Company Match
  • Paid Vacation
  • Competitive Salaries
  • Transportation Allowance
  • Employee Discount
  • Employee Referral Bonus
  • Fitness Center Discount
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are located in Seattle’s vibrant Pioneer Square district. We are close to transportation, restaurants, coffee shops and parks.

What are Blue Nile Perks + Benefits

Culture
Volunteer in local community
Blue Nile participates in local volunteer activities such as Fred Hutch Obliteride
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Blue Nile has an employee-led Diversity, Equity and Inclusion Advisory Council
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Blue Nile has an employee-led Diversity, Equity and Inclusion Advisory Council
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Set aside up to $2,650/year pre-tax to pay for eligible health expenses- including many over-the-counter products.
Disability Insurance
Dental Benefits
Blue Nile pays 100% of the employee premium and a portion of the dependent premium for full time employees on our Health Plans.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 for glasses and contact lenses.
Health Insurance Benefits
Blue Nile pays 100% of the employee premium and a portion of the dependent premium for full time employees on our Health Plans.
Life Insurance
Employer paid life/AD&D insurance with a $50,000 benefit for each. Supplemental life/AD&D available for employees, spouses, and children
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
All full-time regular employees receive $100.00 per month to aid with transportation costs. Pre-tax savings are available on bus and ferry passes as well as parking expenses.
Company Outings
Happy Hours
Happy hours are hosted Once per month by our Brewnile Club!
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Blue Nile offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
Paid industry certifications

Additional Perks + Benefits

Benefits are effective the first of the month following your date of hire.

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