Dropbox
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Seattle, WA
Remote

API Support Engineer - Location Flexible at Dropbox

| Remote
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Role Description
If you love to delight customers and wow them with your technical savvy but also enjoy working with engineers on complex problems, this role may be for you. As an API Support Engineer for HelloSign, you will manage the day to day contacts and inquiries that are received from our API customers and potential customers. You should excel at building relationships, enjoy representing a great company and be a highly effective technical problem solver. The right individual will be passionate about delighting our customers through each and every contact. This is a unique opportunity to join the technical side of an award-winning customer operations team.
If you would like to be considered for this position, please submit your resume along with a cover letter. The cover letter should include a brief intro about you and how you would answer: "If you could have one superpower what would it be?" Please include a link to an example of some code that you have authored. It doesn’t have to be too intense, just something simple will work.
Please be sure to review information on our API here at: https://www.hellosign.com/api
Responsibilities
  • Assist customers with our application program interface (API)
  • Embody our core values and uphold our unique company culture
  • Field Customer Support emails and calls about API features, functionality, and integration
  • Be a tireless investigator
  • Serve as a liaison between our customers and product engineers
  • Engage in development discussions to create/improve our internal processes and systems
  • Work daily in at least one programming language, guiding customers that are implementing our APIs
  • Troubleshoot production issues related to our API and document processing
  • Be comfortable using coding samples and snippets of code to communicate with developer clients
Requirements
  • You hold a BS/BA degree, have attended a coding bootcamp, have done significant self learning or have a background in related work experience in technical support engineering.
  • You can demonstrate and explain API knowledge
  • You can hear a use case and creatively apply our API functionality to solve that use case.
  • You take ownership of customer feedback
  • You have working knowledge of at least one programming language.
  • You have general knowledge of web technologies and related tools.
  • You demonstrate strong technical writing skills
  • You are a self starter
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Where we are

*Dropbox Studios are collaborative spaces designed for teamwork and community-building. Employees will not be able to use them for solo work.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • RedisDatabases
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to our Unlimited Vacation Policy, Dropbox also has one companywide PTO day a month
Paid Volunteer Time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We began a new 'Perks Allowance' in 2021 when we went Virtual First. Dropboxers are provided a generous individual allowance to spend on what perks really matter to them while at home- whether that's wellness, caregiver support, productivity, ergonomics, learning, food services, afterschool programs for kids, or something else! Read more here: https://bit.ly/3uM0gG3

An Insider's view of Dropbox

How would you describe the company’s work-life balance?

In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.

Caitlin

Diversity Program Manager

What's the biggest problem your team is solving?

In a world that’s radically shifting virtual, it’s exciting to be at a company aiming to solve a lot of the problems at the crux of the transition. I’ve been working on projects that help small businesses using Dropbox collaborate and improve their overall user experience.

Micah

Software Engineer

How has your career grown since starting at the company?

Dropbox truly invests in their employees and supports internal mobility. Each year I’ve worked at Dropbox, my role has changed slightly. It’s kept me engaged, challenged me, and allowed me to constantly be in a learning environment.

Hannah

Project Manager

What is your vision for the company?

I see the 40-hour office workweek becoming a thing of the past. Employees will escape grueling commutes and gain more control over their day. The workplace will now be wherever work happens, and the workweek will be whenever work happens best for each person. We'll grow stronger as we integrate dispersed talent with diverse perspectives.

Drew

Co-founder and CEO

How does the company support your career growth?

There’s always an opportunity to pivot and learn new skills or internally transfer to a team that’s outside your normal scope of work. The humility and empathy that Dropboxers have is unlike anywhere else I’ve worked. There’s always going to be someone on the other side willing to bring you in on a project or mentor you.

Mack

Content Marketing Operations
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