Dropbox
Our mission is to design a more enlightened way of working. Join us!
Seattle, WA
Remote

API Support Engineer - Location Flexible

Sorry, this job was removed at 4:01 a.m. (PST) on Friday, August 13, 2021
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Role Description

If you love to delight customers and wow them with your technical savvy but also enjoy working with engineers on complex problems, this role may be for you. As an API Support Engineer for HelloSign, you will manage the day to day contacts and inquiries that are received from our API customers and potential customers. You should excel at building relationships, enjoy representing a great company and be a highly effective technical problem solver. The right individual will be passionate about delighting our customers through each and every contact. This is a unique opportunity to join the technical side of an award-winning customer operations team.

If you would like to be considered for this position, please submit your resume along with a cover letter. The cover letter should include a brief intro about you and how you would answer: "If you could have one superpower what would it be?" Please include a link to an example of some code that you have authored. It doesn’t have to be too intense, just something simple will work.

Please be sure to review information on our API here at: https://www.hellosign.com/api

Responsibilities

  • Assist customers with our application program interface (API)
  • Embody our core values and uphold our unique company culture
  • Field Customer Support emails and calls about API features, functionality, and integration
  • Be a tireless investigator
  • Serve as a liaison between our customers and product engineers
  • Engage in development discussions to create/improve our internal processes and systems
  • Work daily in at least one programming language, guiding customers that are implementing our APIs
  • Troubleshoot production issues related to our API and document processing
  • Be comfortable using coding samples and snippets of code to communicate with developer clients

Requirements

  • You hold a BS/BA degree, have attended a coding bootcamp, have done significant self learning or have a background in related work experience in technical support engineering.
  • You can demonstrate and explain API knowledge
  • You can hear a use case and creatively apply our API functionality to solve that use case.
  • You take ownership of customer feedback
  • You have working knowledge of at least one programming language.
  • You have general knowledge of web technologies and related tools.
  • You demonstrate strong technical writing skills
  • You are a self starter
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

More Jobs at Dropbox

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about DropboxFind similar jobs like this