Associate Client Service Manager at RealSelf

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About the Role: 

As the RealSelf Industry Partnerships team continues to grow we are looking to add an Associate Client Services Manager to our team.  This person will be a key member in all industry partner advertising campaigns across RealSelf. This is a client facing role and you will have the opportunity to own end to end execution for a set client list.

This is a highly cross-functional role that requires close partnership with Sales, Social, Marketing (B2B & B2C), Engineering and Product.  You must have the ability to stay highly organized, be detail oriented, have a willingness to test and learn and be able to roll up your sleeves to wear multiple hats and creatively solve problems.

In this role you will:

  • Directly manage implementation of sold digital marketing solutions and ensure performance goals are met
  • Test and upload client advertising assets in Google Ad Manager, ensuring accurate scheduling of impressions and launch dates
  • Monitor and troubleshoot campaign issues, working with internal teams as needed
  • Pull recurring campaign reports through various analytics platforms
  • Act as a post sales point of contact and provide dedicated service to ensure the highest level of customer service 
  • Assist overall Client Services team, with various tasks, as needed

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

About You: 

You have a desire to work directly with brands and build strong relationships and thrive in a dynamic, fast moving organization.  Being organized brings you great joy and you are an excellent multitasker. If you are looking to grow with a collaborative team where your contributions can make a big impact we want you to join our team.. 

You may be the right fit if you have: 

  • Have 1 year of experience working in digital campaign or account management
  • Enjoy managing client relationships
  • Have a working knowledge of Google Ad Manager (major plus) and are familiar with various ad technologies
  • Are confident, self-motivated and results-oriented.
  • Have the ability to work and collaborate in a remote team setting.
  • Are dynamic, flexible, hard-working, detail oriented and highly organized.


Travel:

N/A Due to Covid on entire organization is remote

Work Environment:

RealSelf is a values and performance-driven team that shares a common purpose of achieving our mission of creating a world where every investment in modern beauty is Worth It. We believe in inclusiveness, equal pay, and giving back. With COVID-19 we have become a more remote and distributed workforce that understands the value of internal connections and collaboration across all teams. 

About RealSelf:
RealSelf.com is the leading consumer destination in the $32B US medical aesthetics market. We make the experience of choosing a procedure and connecting with the right doctor easy, personal, and trusted. Since 2006 our authentic reviews, unbiased ratings, and expert answers from board-certified doctors have helped tens of millions of people explore their options, from skincare to laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors, we’re growing RealSelf into a global business with a broad range of services. Come join our super talented and passionate team!

Check out our realselflife Instagram account to keep up on company updates and learn more about life at RealSelf.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TwigLanguages
    • GoLanguages
    • TypeScriptLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • ServerlessFrameworks
    • StorybookFrameworks
    • ReactFrameworks
    • DynamoDBDatabases
    • SQLDatabases
    • Google AnalyticsAnalytics
    • Google BigQueryAnalytics
    • Google Tag ManagerAnalytics
    • dbtAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Outreach.ioEmail
    • MarketoEmail
    • IterableEmail

Location

Our HQ is in Seattle's Pioneer Square neighborhood, which boasts trendy coffee shops, art galleries, and restaurants. Easy to commute to via transit.

An Insider's view of RealSelf

How would you describe the company’s work-life balance?

Work-life balance is important at RS - we offer a very flexible work schedule and are a remote-first company. This helps employees save time on commutes, ability to make appointments during the week, and spend more time with their family. We also offer 22 PTO days per year + 9 company-paid holidays.

Amy

Sr. Recruiter

What's the biggest problem your team is solving?

We're increasing trust on our platform in a time where people are less trustful of what they read online. Our goal is to give everyone the information they need to make strong, confident decisions about their medical care.

Sharon

Community Operations Manager

What makes someone successful on your team?

Curiosity and drive to make a real business impact. On Analytics, we spend time building automated data products to scale ourselves. This creates time for investigating large-scale optimizations throughout the business. Curiosity and business acumen are key components to finding actionable and relevant insights to implement.

Brooke

Director of Analytics

How do your team's ideas influence the company's direction?

Our People Team strives to support the understanding that work-life balance should no longer be considered a benefit but should be an expectation of a company. Not only do we stand behind this, we have transitioned to a remote-first culture creating more opportunities for our people to have a better way of life.

Craig

Sr. Director of People

How does your team reward individual success?

During our sprint retros, we discuss which RealSelf Business Operability Principles the team demonstrated well & we can mention the member/s who were instrumental in that success. This is so rewarding because it provides us a platform to recognize the efforts of our fellow teammates, value their contributions, & in turn, keeps everyone motivated.

Karan

Sr. Software Development Engineer

What are RealSelf Perks + Benefits

RealSelf Benefits Overview

RealSelf offers a comprehensive benefits package that is very competitive when compared to other similar companies. Employees pay nothing out of pocket for full medical/dental/vision coverage and premiums for dependents are covered at 75%. Many employees take advantage of the health and wellness reimbursement benefit and professional development grant program where they can use the funds for courses, conferences or anything else that would further their career development.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We believe the best solutions come from a team of people with diverse perspectives, educational backgrounds, & life experiences. Building this kind of team is at the heart of how we approach staffing.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
RealSelf's health insurance policy covers up to 100% of out of pocket expenses for employees. 75% for spouses and dependents.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
RealSelf's team fitness initiatives include In-office yoga, Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RealSelf provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. RealSelf also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
RealSelf provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
RealSelf sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
RealSelf employees receive 22 paid days off per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
RealSelf's pet policy is dog friendly daily.
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
All employees receive a $50 monthly reimbursement to support their work from home needs.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
RealSelf hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
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