LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intention fulfilled - whatever they are.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if:

• You can operate in a fast paced, dynamic environment
• You see feedback or failure as a motivation to learn and grow
• You believe data-driven decision making is the norm
• You relate to our core principles and want to work with conversational AI experts

In this role you will:

• Provide world-class, first contact technical support and on-boarding assistance to international clients through online messaging
• Diagnosis and resolution of routine customer inquiries
• Accurately assess the severity of client’s business disruptions during crisis scenarios
• Assist clients with the product on-boarding process and support the client's drive towards self-sufficiency
• Apply LivePerson's suite of products and solutions to achieve customer objectives and align with LivePerson's revenue growth goals
• Work with, and define automation procedures and tools during the day-to-day operations
• Management of customer interaction with professionalism

You should be an expert in:

• Excellent English language in written and spoken communication skills
• Native Spanish skills a must (verbal and written)
• Portuguese speaking skills a plus (verbal and written) 
• Ability to work in 24x7 shifts, 5 shifts a week (including weekends and Holidays)
• Prior experience in customer service via chat or telephone
• Good understanding of web technologies - HTML, CSS, JavaScript
• Great interpersonal skills
• Technical troubleshooting ability
• Ability to work in a team environment
• Ability to multi-task & work under pressure without compromising quality
• Excellent customer orientation and communication skills
• Familiarity with API’s - an advantage
• Familiarity with Elastic Stack - an advantage
• A Bachelor's degree - an advantage