ExtraHop Networks is looking for Business Systems Analyst to join our IT Applications team. As a Business Systems Analyst you’ll leverage a full spectrum of business applications, including Salesforce, to design and deliver solutions for our entire organization. As a partner to the Sales and Marketing teams your work will have a direct impact on the day to day operations and outcomes of the business.

Duties & Responsibilities

• Engage with business stakeholders to perform detailed analysis of business processes and technical requirements and translate them into solutions that support ExtraHop’s business initiatives.
• Manage and maintain a portfolio of SaaS applications and platforms, and make recommendations on new tools that will assist Sales and Marketing in meeting their goals.
• Design, document, build, test, and deploy solutions using standard functionality and custom development to solve business problems.
• Implement and integrate third-party applications on the Salesforce platform as well as other SaaS applications.
• Assist our internal customers efficiently and effectively on inbound tickets related to supported business applications by troubleshooting and escalating issues as necessary.
• Configure and maintain security and permissions of SaaS applications to comply with organization requirements.
• Stay current with the periodic feature release announcements of supported applications and leverage any new capabilities as applicable.
• Be part of an agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or equivalent experience.
• 4-6 years of experience administering Salesforce.com, Eloqua, or other enterprise SaaS application.
• Strong understanding of enterprise sales and marketing concepts.
• Self-directed learning, problem solving, and researching of system issues.
• Strong business analysis and functional experience, including requirements gathering, creating/deploy solutions to end users.
• Strong technical knowledge of Salesforce data structure; understanding of how to leverage Salesforce functionality to meet complex process and reporting requirements.
• Experience with a MAP solution such as Eloqua, Marketo, and/or Hubspot.
• Detail-oriented with strong data management skills including experience using Excel, Data Loader, and SOQL.

Preferred Qualifications

• Salesforce Advanced Administrator, Platform Builder or Sales Cloud Consultant certifications
• Proficiency in Eloqua.
• Experience working in Jira.

About ExtraHop

At ExtraHop, we create great products because we give talented employees the freedom to be intellectually curious and creative. We seek a diversity of perspectives and foster employee quirkiness and spunk to help drive innovation. Every ExtraHop employee knows that we’re all in this together and that work is an important part of life so it should be fun. A sense of humor is required here, seriously!

We are the global leader with a novel approach to Security and IT Operational Analytics. Our market opportunity is greater than $20B and our solutions span all industries. Pretty neat, huh? If you want to join a fun team that produces award-winning products that provide tremendous business value and delight customers, then ExtraHop is the company for you!

Founded by engineers, ExtraHop is a Seattle-based technology company that delivers elegant solutions for the tech industry’s most challenging problems. 

As a privately held fast-growing technology leader in the $20B IT operations management space, ExtraHop Networks is positioned to be the next great systems company. We are known as innovators who take a smart, creative approach to solving problems. Our ExtraHop team and product line have received many awards, including wins in multiple categories of Best of Interop, a Gold Medal prize in Puget Sound Business Journal’s annual list of Washington’s Best Workplaces, and several Gold Stevie American Business Awards.

ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law  #LI-JC1