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Chief of Staff to CFO

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We are looking for a Chief of Staff, reporting to the Head of Finance Strategy and ESG, dotted line to the CFO!

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better

The Role

As Chief of Staff (COS) to the CFO, you will work side by side with our CFO, often in confidence, serving as a critical extension of her vision, leadership and voice. You will connect dots, elevate insights and trends, and generate ideas. You will be a key driver of any number of strategic initiatives and you will help shape and amplify the intent and the messaging of the CFO, both internally and externally.

What you get to do in this role:
Strategize:

  • Work closely with our CFO, Finance Leadership and other executives to align strategies, objectives and activities
  • Collaborate with leadership to develop annual and multi-year objectives that align with company-wide goals
  • Be in the know; attend high-level meetings with our executive team, customers, investors and board members from which you will develop actions, strategies and deliverables on behalf of the CFO.

Communicate & Drive Change:

  •  Champion the purpose and culture of Finance and the company
  • Partner with Communications to project-manage internal and external communications from the CFO (internal / external, social media feeds, blogs, email, etc.)
  • Communicate CFO priorities, activities, and results to the larger organization, while ensuring deliverables are met
  • Establish excellent working relationships with the Finance Leadership and other senior executives 

Drive Learning & Development:

  • Lead ServiceNow's Finance Department’s learning and development strategy and execution, both internal to Finance and in partnership with company learning and development initiatives
  • Develop programmatic career pathing and development across Finance, including developing and managing succession plans for Finance Leadership and key roles

Program Management:

  • Track and report a portfolio of priorities and objectives across Finance, ensuring objectives are achieved
  • Work with CFO and others on presentations for executives, Board and various external constituents (including investors), working cross-functionally to develop appropriate content and messaging
  • Create any number of complex business case-type presentations – analyzing data, determining how best to present the information, and creating the slides
  • Own programming CFO staff meetings to maximum effectiveness, including agenda, notes, actions, and reporting
  • Identify and take on ad hoc strategic projects
  • Work closely with CFO’s executive assistant to develop a process to effectively manage the CFO’s time


Qualifications

To be successful in this role you have:

  • 10-12+ years total work experience; prior experience as a Chief of Staff is important
  • Tech industry and finance functional experience
  • Discretion, executive presence, strong verbal, and written communication skills
  • Superb leadership and influencing skills
  • Experience building and leading high-performing teams, either in a direct or indirect/matrixed capacity
  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
  • Problem-solver mindset
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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