Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is seeking an ambitious, driven, and forward-thinking individual to take on the challenge of a supervisory role within the Claims Department. As the Manager of Claims Training, you will be responsible for supporting Trupanion’s mission and goals by developing, executing, and reporting on initiatives while building a team environment that fosters high performance. The ideal candidate will emphasize Trupanion’s Team DNA, helping team members to live our culture by encouraging them to bring their very best each day.

As the Team Manager of Claims Training, you will be responsible for providing exceptional training to all roles in the Claims Department, with a goal of providing an experience to our Members that is unmatched in the industry. The ideal leader for this role will manage a varied group of trainers, with a focus on laying a foundation that supports long-term success for trainees and the department as well as creating content to support continuing education and new product deployment. In this role you will have autonomy and take pride in adapting processes to improve impact and results. You will support and develop an existing team of passionate trainers who are dedicated to the experience of Trupanion Members. Does this sound like you?

Candidates for this position have the option of working at our Seattle Headquarters, or from their home office anywhere in the United States.

Please include a cover letter describing your interest and experience as related to this position, and how your values align with Trupanion’s.

Key Responsibilities Include:

• Developing and sustaining training programs for all Claims roles, including creating and implementing training for roles not yet supported.
• Creating and delivering training on new products, existing and emerging cross-functional training opportunities, and implementing training solutions to close the feedback loop between claims teams and Quality Assurance functions.
• Evaluating, analyzing, and iterating on existing documentation and processes to drive scalability for near-term and long-term needs.
• Genuine relationship building and collaboration with other leaders in the Claims Department as well as other Learning & Development teams to support the needs of all roles.
• Utilizing data in decision-making and developing reporting and tracking on goals.
• Collaborating and communicating with teams across the organization to achieve a common goal of an outstanding Member experience.

Qualifications (Please include a cover letter with your application – see above!)

Education, Registration & Certification:

• Bachelor’s degree preferred, equivalent experience accepted
• Licensed veterinary technician credentials preferred, equivalent experience accepted

Experience:

• 5+ years of leadership experience.
• 3+ years of experience in Education or Learning and Development roles, including building and maintaining content in at least one e-learning platform.
• 3+ years in a veterinary hospital setting, or equivalent knowledge of veterinary medicine would be a plus.

Skills, Knowledge & Abilities:

• Passion for mentorship and development of individuals at any stage in their career
• Experience leading effectively through a variety of techniques
• Desire for innovation and improving processes
• Strong history of effective change management
• Effective communicator
• Innovative problem-solver, who enjoys implementing solutions
• Flexible to work independently and as part of a team, with both individual and shared goals
• Proficient in Microsoft Office, particularly Excel
• Knowledge of veterinary medicine, terminology, and conditions preferred
• Japanese bilingual preferred

Benefits and Perks:

• Bonus opportunities
• Full medical, dental and vision benefits at no cost to the employee
• Four weeks paid time off
• Five week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, pet-friendly and fun office environment
• Free dog walking services for office pets during business hours
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site gym

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.