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Client Engagement Manager - Healthcare IT

| Seattle
Client Engagement Manager - Healthcare IT
  • Join the small, passionate team driving the implementation of Xealth SaaS solutions
  • Revolutionize healthcare for everyone as we integrate Xealth into Enterprise Health Systems nationwide
  • Enjoy the view from our fantastic offices in downtown Seattle
 
Xealth, Seattle's most exciting healthcare startup, is growing! 
 
We’re improving healthcare for everyone, by building an ecosystem of connected apps, devices, services, and content that are instantly available to physicians & patients in a seamless, intuitive manner. 
Having recently closed a major funding round, we’re looking for a digital health strategy focused Engagement Manager to join our team. You would be part of a small team dedicated to delivering high-quality product in a mission critical environment. In this role you’ll work with a range of internal and external stakeholders to drive the strategy and integration of Xealth and Xealth Partner Solutions into healthcare IT environments. As a Client Engagement Manager at Xealth, you’ll be instrumental to client success, while helping achieve our mission of leveraging technology to improve healthcare for everyone.
As a Client Engagement Manager at Xealth, you will:
  • Join a small team that’s focused on ensuring Xealth delivers a high-quality, secure, and stable product
  • Partner with internal teams, customers, and vendors to identify high value use cases for integration in our platform at health care systems
  • Work closely with clinical and executive stakeholders to identify high value solutions into large healthcare organizations
  • Meet frequently with healthcare organizations to help them develop a digital health strategy with the Xealth platform (and vice-versa)
  • Help us continually improve the end-to-end governance, approval, and software release lifecycle at our customers
  • Make a real, positive difference in other people's lives through your work
  • Prioritize multiple tasks intelligently, speak up when you see issues, have fun, and make a positive contribution to our culture
 
Our Client Engagement Manager will have:
 
  • A passion for improving healthcare through technology
  • 5+ years of client engagement, business development, or strategy development experience, focused on Healthcare Enterprise applications, including experience developing technology roadmaps with customers involving underlying technologies such as Web Services, FHIR, HL7, Healthcare data analytics, and clinical workflow integration.
  • Ability to work across various stakeholders including Customer Executives, Health System IT staff, Software Engineering, and Clinical Stakeholders.Proven ability to develop and manage multiple client relationships at the same time, with a strong attention to detail.
  • Ability to rapidly learn the Xealth technology platform in order to balance near term customer asks against long term strategic goals, with an eye towards customer satisfaction & identifying actionable opportunities across accounts. 
  • 4-year degree or equivalent work experience
  • Demonstrated ability to build strong, trusted relationships with colleagues
Bonus:
  •  Experience with Epic, Cerner, HL7 Interfaces, charting interfaces, FHIR, working with clinical data sets.
  • A penchant for playing with office puppies
About Xealth:
"Xealth will dramatically improve the connection between patients and clinicians." - Rod Hochman, MD, President & CEO, Providence St. Joseph Hospital
 
Xealth enables healthcare teams to order digital content, services, and OTC items as easily as they do medications. Patients can then access these digital health prescriptions from the provider's portal, so that they can actively manage their health - improving care quality and the doctor-patient relationship.
 
Xealth spun out of Providence St. Joseph's Digital Integration Group and raised $19.8 million including an $11M series-A in March 2019. Based in Seattle, the company was founded by the team of serial entrepreneurs behind Swype, an innovative keyboard that reached over 1 billion users.
Learn more about us at www.xealth.com
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • TypescriptLanguages
    • iOSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • Google SuiteManagement
    • SalesforceCRM
    • MailgunEmail

Location

We are in the historic Smith Tower in Pioneer Square, we are surrounded by great restaurants, Puget Sound views & great access to public transit.

An Insider's view of Xealth

What are some social events your company does?

Xealth does a monthly happy hour at the top of the Smith Tower - Observatory Bar. Great views, great drinks and great people! We also do monthly game night at the office, monthly birthday celebrations company wide and random pot lucks - these are a fan favorite!

Leslie

Director, Finance & Admin

What does your typical day look like?

I demo the Xealth platform to C-Suite teams at digital health companies to help them understand how we work together. I am also responsible for building out our partnership program, determining who is a good fit for the company's vision. This involves communication, promotion and engagements across HealthIT conferences. I also make coffee daily.

David

Partner Engagement Manager

How does the company support your career growth?

As a start-up there is opportunity to dive in to many areas that I am interested in. I am taking a company paid HL7 course to expand my knowledge of V.2, CCDA, FHIR. Then I'm able to apply these skills daily to integration related projects. Its very motivating to be a part of team that encourages employees to pursue their interests and aptitude.

Erica

Integration Solutions Architect

What is your vision for the company?

We created Xealth with the mission to improve physician efficiency and patient outcomes. We do this by enabling doctors to order the right digital health solutions for the patient directly from their existing interfaces. We’re disrupting healthcare from the inside, and are proud to be changing lives through technology.

Mike

CEO

How does your team reward individual success?

We have a discretionary bonus pool and when someone has done a stellar job, their manager can nominate them for a spot bonus to let them know their work has not gone unnoticed. It could be for helping other teammates, for keeping a release schedule on time or going above and beyond in their own role. It's a nice way to say Thank You to the team.

Rebecca

Director of Operations

What are Xealth Perks + Benefits

Xealth Benefits Overview

We’re improving healthcare for everyone, by enabling doctors and patients to easily access digital content and services that’s relevant, timely, and targeted. Incubated at Providence, we’re disrupting healthcare from the inside and are on a mission to change lives through technology.

We’re still small, but have recently closed a major funding round and are growing the engineering teams at every level. We build web applications on the MERN stack, develop custom recommendation engines, and integrate tightly into 3rd party EMR and practice management systems. We run a cloud-based platform, and offer the unique opportunity to develop your skills in a wide array of modern web technologies.

Full benefits, generous options, flexible work hours and a generous and flexible vacation/PTO policy.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Free access to the Smith Tower gym and facilities
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Xealth has a paid and leave policy that realizes the importance of welcoming a new baby into your home!
Flexible Work Schedule
Xealth offers a flexible schedule outside of core hours (9 a.m.- 5 p.m.) depending on your team, as well as the options to work remotely at your manager's discretion.
Remote Work Program
Xealth lets employees work remotely at their manager's discretion as well as "work from home" days
Family Medical Leave
Xealth offers a generous leave program that meets the evolving needs of today's families: be it welcoming a new baby, taking care of loved ones or yourself.
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive time off with pay for volunteer time.
Paid Holidays
Xealth offers all employees paid time off to observe all major holidays. Our employee handbook includes the calendar days that Xealth is officially closed.
Paid Sick Days
Xealth offers paid sick days off for all employees
Perks & Discounts
Casual Dress
Xealth encourages a casual dress code and someone in the office is usually wearing one of our t-shirts!
Commuter Benefits
Besides easy access to public transportation at our Smith Tower HQ, we are walking distance from the ferry, Sounder, light rail and multiple bus routes. ORCA cards too!
Company Outings
Xealth hosts multiple gatherings for friends and family along with co-workers. From a fun summer picnic, open houses and holiday parties Xealth'ers enjoy getting together!
Game Room
From the pingpong table and video game machine to monthly game nights Xealth makes sure there's time for fun!
Stocked Kitchen
Wide variety of snacks, wide variety of sparkling waterst, iced tea and freshly brewed Stumptown Coffee.
Happy Hours
Once a month hosted Happy Hour at the historic Observatory Bar at the top of the Smith Tower
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Xealth encourages employees to grow in their career: providing access to educational opportunities, speakers bureau and conferences at team lead's discretion.
Diversity Program
Xealth is committed to creating a diverse, welcoming and inclusive workplace for all employees and our clients.
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications
We have annual budget of up to $500 for paid industry certifications or professional development.
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