About Us:

Right now, even though STEM skills are increasingly important, over 60% of students in Kindergarten through 8th grade are not proficient in math at their own grade-level. The pandemic has increased the opportunity gap for our most vulnerable students. As a society, we need to bring together our best, most creative minds to tackle this critical problem and ensure all kids are successful in math and school and have the tools they need to reach their potential. This includes developing the most innovative learning technology using advanced data science in a way that inspires students and empowers teachers. Come help us make a difference at DreamBox Learning.

We’re passionate about our mission to radically transform the way the world learns. Today, our Intelligent Adaptive Learning platform – with its rigorous math curriculum and game-based environment – is helping 5 million kids and over 150,000 educators improve math achievement and build a love of math at the same time. In the wake of COVID-19, and the broad range of learning experiences: in-person, all virtual and hybrid models, we are uniquely positioned to bring our best-in-class adaptive learning platform to more students and provide Educators and Parents with insights into their student’s learning.

About the Role:

Elevate our clients’ success with DreamBox Learning.

The Client Experience Team builds compelling partnerships through strategic guidance, implementation expertise, and innovative best practices. We orchestrate an intentional customer journey that exceeds expectations, focuses on continuously deepening adoption, and results in long-term fidelity of implementation and sustained client loyalty.

As a Client Experience Manager, you will be responsible for orchestrating the client relationship, driving an effective adoption experience, and advising clients to ensure that they are getting value from our solution. You’ll know you are doing an extraordinary job when your clients renew, expand usage, and are vocal DreamBox champions.

What You'll Be Doing:

• Manage and engage with approximately 100-400 school districts, buildings, and pilots across a diverse portfolio of school systems
• Understand the DreamBox Learning value proposition and how it generally relates to the strategic goals of an educational institution; provide support, actionable advice, and useful content to drive impact
• · Monitor and guide the customer lifecycle, with a heavy emphasis on a strong onboarding experience, through Gainsight and Salesforce
• ·Proactively inform account team partners of lifecycle risks & opportunities; project manage and execute on solutions-focused resolutions
• ·Establish deep knowledge of DreamBox products and services, and act as SME on product, industry, and implementation best practices
• ·Conduct engaging presentations for client groups, including client kick-offs, back-to-school strategy sessions, usage optimization calls, etc.
• · Proactively monitor key metrics, milestones, and client NPS; analyze trends to monitor health throughout the client journey
• ·Prioritize outreach efforts to mitigate churn and position for expansion/growth
• ·Share and drive adoption of best practices and new product features with key contacts
• ·Provide product and process feedback to management and/or internal teams as necessary
• ·Be an innovative thought partner, continuously assessing team service program for all clients and determining new strategies or services that will better drive DreamBox onboarding, implementation, and usage

About You:

• Background in K-12 education and leadership preferred
• Prior Client Experience Management preferred
• Empathy and the ability to understand client needs, explain complex issues, and proactively support outcomes to build a strong rapport and establish trust and credibility
• Collaborative spirit and enjoy interacting with and being around people of diverse backgrounds in a variety of settings
• Organized, focused, and a results-driven attitude able to thrive in a fast-paced, rapidly changing environment
• Proficient with Salesforce and Gainsight and an interest in learning other internal tools to work efficiently
• Experience with task or project management with the ability to prioritize multiple tasks and manage time effectively
• Exceptional written, verbal, and presentation skills to support client interactions
• Remote

At DreamBox, we are hooked on celebrating diversity & providing an inclusive workplace and it shows throughout our product, brand, and teams. We are proud to be an equal opportunity employer. Thanks for considering DreamBox Learning!