Client Solutions Associate at Flexport

| Seattle
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Help Flexport fix the user experience in global trade!

The opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone.  Flexport today connects more than 10,000 clients, both consignees and shippers, across 109 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now, more than ever, customers need our support to survive and win in 2020. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology and data analytics. 

Our goal for this role is for you to be a proactive partner and problem-solver for our clients, both consignees and shippers, working to improve their supply chains by leveraging Flexport's unique and adaptable solutions.  


You will:

The Client Solutions Associate will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:

  • You will understand and document the client’s success criteria and use it to build clear standard operating procedures (SOP). As the client’s needs evolve, you will refine the client’s success criteria and SOP.
  • You will respond to client escalations, partnering with Supply Chain Operations to solve client issues quickly and ensure smooth operations at origin and destination. You will handle client issues that require advanced industry knowledge.
  • You will keep a close pulse on client financial health, reporting on the client’s financials and ensuring the client’s maintain consistent payment schedules.
  • You will use your deep knowledge of the client to identify, quote, and close new incidental business opportunities with the client.
  • You will ensure shipment metrics consistently meet client expectations.
  • You will use your deep knowledge of the client’s business to develop materials for regular business reviews with minimal guidance and build relationships at all levels of the client’s organizations.
  • You will drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
  • You will collaborate with your supply chain operations partners and external stakeholders to ensure the success of the shipment lifecycle. 
  • You will drive the shipment lifecycle during the initial trial and launch of new trade lanes to develop and refine standard operating procedures.
  • You will assist the shipments managed by partners as we drive partner autonomy.
  • You will step in to fill gaps in process or implement improved processes as needed.

You should have:

  • 2-4 years of experience in supply chain operations, sales/account management  or a client facing role
  • A background in logistics, freight forwarding, or supply chain (preferred)
  • Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning
  • Hands-on, process-oriented, structured thinking with strong problem-solving skills
  • Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them
  • Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
  • Strong business acumen
  • Proven track record of (cross)selling a product 
  • Strong focus on growing your customers through a consultative approach 


At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

An Insider's view of Flexport

What’s the vibe like in the office?

The Seattle office is incredibly collaborative, fun, and full of energy. Whether it’s spinning a prize wheel for birthday gifts or having offsite events on a boat, our office always finds ways to come together and appreciate one another for the work that we do.

Dylan

Data Operations Associate

What projects are you most excited about?

I’m excited to be working on improving the performance of our teams using data-driven analysis. Combining what I already know about data with everything I still have to learn about operations will be a great challenge that I'm ready to take on!

Seema

Data Operations Associate

What makes someone successful on your team?

Knowing how to be a team player. At Flexport, you can't grow the business alone. That means dropping what you’re doing to help the person next to you, dive head first into a problem, and take initiative when you see a gap. The people on our teams come from a diverse pool of work experience, so there's always someone who can offer their expertise.

Cayla

Global Operations Manager

How do your team's ideas influence the company's direction?

Flexport is customer-obsessed, and thus our direction must be influenced by the ever-changing needs of our clients. Our teams collaborate closely with our clients to learn what truly impacts their supply chains, and it's our responsibility to unlock and create value by funneling those insights into our own work and throughout the rest of Flexport.

Pete

Senior Global Operations Manager

How does the company support your career growth?

The opportunities to grow your career at Flexport are vast. Expansions globally and domestically provide you the ability to master your work, but also expand your day to day and round out your experience. In addition, weekly meetings with your manager provide you the opportunity to state your career goals and discuss ways to achieve them.

Aaron

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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