Client Success Manager I

| Seattle

 

 

Client Success Manager I

About Subsplash

Based in Seattle, Subsplash is an exciting award-winning team of 150+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve pioneered the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 9,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world. 

Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!

 Client Success Team

The Client Success Team is a key part of the Business Development Group at Subsplash. Their primary focus is on partnering with clients to dream big, develop, and implement strategies that will help them successfully leverage our platform to engage their audience and maximize the impact of their mission. This team is made up of individuals who are high-energy, relationship-based, enthusiastic, creative, part super-sleuth, part sales professional, and part evangelist that have clear goals and incentives linked to team and company success.

 About the Role

As a Client Success Manager I, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you!

Your Priorities 

  • Build relationships with targeted clients via phone and email communication
  • Inform clients of exciting new products and features and value of Subsplash platform
  • Develop innovative solutions catered to client needs
  • Help clients succeed in their utilization and implementation of Subsplash products
  • Stay educated and be able to educate clients on industry information


Qualifications

  • 2-3 years of Sales and/or Account Management experience
  • Experience with Salesforce or other CRM tool (preferred)
  • College degree
  • Experience in a phone or other communication-based position

Benefits

Generous paid time off, Medical Coverage, Dental Coverage, Vision Coverage, 401k, generous HSA contribution, Free Smoothies and Snacks, Optional Work-from-home Thursdays, Public Transportation Subsidy

This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay. Primary position hours are 7:30 am to 4:30 pm Mon-Fri.

Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.

The Company is an equal opportunity employer. It is the Company's policy that decisions involving any aspect of the employment relationship will be made without regard to race, color, gender, creed, religion, age, marital status, national origin, ancestry, citizenship, the presence of any sensory, mental, or physical disability, veteran status, or any other status or characteristic protected by applicable local, state, or federal law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Read Full Job Description
Apply now

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PHPLanguages
    • SwiftLanguages

Location

Subsplash is located in the Interbay neighborhood along major bus-lines with just a short walk to other neighborhoods & local food in Seattle!

An Insider's view of Subsplash

What’s the vibe like in the office?

We celebrate victories, support each other like family, & are all working toward a common goal. Open communication spreads excitement throughout the company as we hit milestones, share innovative ideas & strive for excellence. There is a thread of positivity & kindness in all that we do which sets us apart and allows for the best work-life balance!

Aly

Senior Designer

What kinds of technical challenges do you and your team face?

On the Product Team, we have the unique opportunity to build high performant software that supports thousands of unique iOS and Android apps and the millions of end-users who use them. We face the daily challenge of building systems, APIs, and user interfaces that emphasize performance, versatility, and clarity to bring delight to all our clients.

Matt

Software Engineer

How has your career grown since starting at the company?

I’ve experienced tremendous growth in product management experience and skills, from business models to learning SQL to running beta tests. I’ve also had the opportunity to take on formal authority, moving from an ‘IC’ role to a manager of five fantastic employees, while building informal influence throughout a rapidly growing company.

Erick

Manager of Project & Program Management

What are some things you learned at the company?

Subsplash has taught me how to listen & prioritize. Through conversations with prospective clients, I've learned how to ask intentional questions & listen well. As I juggle tasks, I've learned to better manage my time with competing priorities. From a platform standpoint, the learning never ends with the constant innovation I witness every day!

Kasey

Ministry Consultant II

What are Subsplash Perks + Benefits

Subsplash Benefits Overview

At Subsplash, our benefits + perks are designed to bring delight to our employees and their families! Each employee receives a generous amount of vacation (work hard, play hard) but we also want our team members to feel rested and refreshed every day of the week, that's why we give the option to work from home on Thursdays (The perfect opportunity to work in your sweatpants. Just saying.).

We strive to offer the best healthcare at the lowest cost possible and we offer a variety of plans to best suit the individual's personal and family needs.

We frequently have company-wide catered lunches, events, team-building activities and not to mention a healthy serving of spontaneous parties. On top of that, we keep our kitchen stocked with yummy munchies, healthy fuel, and the freezer is always packed with all the smoothie makings you could ever need.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Subsplash's short term disability is covered at 100% with salary continuance. Full-time employees can be rest assured that Subsplash has got them fully covered in times of need.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Subsplash offers $50,000 of Life and AD&D coverage for all full-time employees. Employees are also able to purchase up to $300,000 supplemental coverage at a very low cost.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We offer Work-From-Home Thursdays to all employees.
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We call it "creative professional". That means we dress casual and bring our own unique style and spunk to what we wear every day; jeans and sandals are totally acceptable!
Commuter Benefits
Company Outings
Stocked Kitchen
Unlimited munchies (including guacamole. Enough said.), coffee from a local Seattle roaster, tea, fruits and vegetables, all the smoothie ingredients you could ever need, and so much more!
Some Meals Provided
We provide monthly catered lunches
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Promote from within
More Jobs at Subsplash3 open jobs
All Jobs
Dev + Engineer
Operations
Sales
Sales
new
Seattle
Operations
new
Seattle