Client Support Associate

| Seattle

Do you love working in a dynamic, fast-paced environment with cutting edge technology? Are you fanatical about customers and interested in an innovative and fast-growing industry with the world’s largest brands? Ideally you love to be a part of a team, demonstrate client empathy, are analytical and looking for professional growth.

A Curalate Client Support Associate (CSA) is a critical part of the Support Engineering team, providing first class services to address a wide-range of customer requests and issues. The CSA is not only the face of our organization, but is a critical thinker and subject matter expert providing not only answers to questions, but educates users on best practices and workarounds on all Curalate functionality from troubleshooting to simple and advanced workflows. 

Our team is quick to identify trends & patterns with the overall end-user experience and provide data driven feedback to our Product Development teams and provide continuous updates to our Help Center / Knowledge Base content to streamline repeat questions.

This is a great opportunity to work hands on with clients and bridge the gap from end-user to product. The Client Support Associate performs the following tasks:

Responsibilities:

  • Become a Curalate subject matter expert (SME)
  • Answer wide range of client support requests and best practices
  • Troubleshoots prospective application bugs
  • Work closely with Support Engineers on deeper technical troubleshooting
  • Prioritize and track support requests against target SLAs
  • Maintain client facing Help Center / Knowledge Base by updating and writing new help documentation for existing and new Curalate functionality
  • Keep support tickets organized and categorized correctly to optimize data driven feedback to relevant Product teams
  • Test new features going through product release workflow
  • Collaborate with other Support Engineers including daily standups, team retrospectives, backlog analysis sessions and more

About You:

  • Minimum of 1-3 years of experience in a client-facing position
  • BS / BA Degree in a related field
  • Excellent customer service skills
  • Excellent written communication skills
  • Understands client empathy
  • Strong work ethic
  • Ability to manage competing priorities in a dynamic and fast-paced environment
  • Has the ability to provide not only resolutions, but solutions
  • You enjoy working in a very collaborative and team friendly environment

Gold Stars: Google Analytics

 
No recruiters, please.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • OpenCVLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • SparkFrameworks
    • FinatraFrameworks
    • MySQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • DynamoDBDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • LogRocketAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Our office is a short 5 minute walk to Pike Place and just 2 blocks from all major bus lines. We love to explore new places to eat and get coffee.

An Insider's view of Curalate

What's something quirky about your company?

Curalate is quirky in that everyone actually likes each other! We are a people first organization full of nice folks who seem to really like their jobs, which is my experience is pretty darn weird in the world :slightly_smiling_face: We also have a taxidermied squirrel mascot, whereabouts unknown!

Reid

Client Support Associate / Seattle Hufflepuff Representative

How do you collaborate with other teams in the company?

I work with several teams every day. I work with engineers on a daily basis and our designers to come up with new features or improvements to existing features. I also sync regularly with our Customer Success and Sales teams to review our clients feedback, where the market is heading, and what parts of our product are doing well and not so well.

Malini

Manager, Product Management

How does the company support your career growth?

There is always a healthy dose of challenge and opportunity around the corner at Curalate to match my professional goals and ambition. While at other places I've worked I have bumped up against ceilings of bureaucracy, at Curalate if I can demonstrate success I am always encouraged to take on more and challenge myself to grow and test my comfort zo

Mike

Client Support

What is your vision for the company?

What is your vision for the company?

Paul

Software Engineer

What’s the vibe like in the office?

Everyone at Curalate is passionate about what they do, so I'm just as likely to walk into work and find people heads down trying to make the latest & greatest Instagram or to walk in and find people enthusiastically debating whether a pop-tart is a ravioli. We're serious about our products and serious about having a good time. Plus, we have dogs!

Bria

Software Engineer & Office Dog Entertainer

What are Curalate Perks + Benefits

Curalate Benefits Overview

Our well rounded benefits + perks give our Curalators a great work-life balance. From saving for retirement to flexing your schedule because your dog decided to eat a chocolate bar, Curalate makes it happen.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly

Additional Perks + Benefits

The best "perk" we have are the amazing humans you will be working with everyday! Everyone adds a little piece of personality to our culture and the only thing we're missing is your contribution!

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