Great interviews are engineered.  Come help Karat make every interview predictive, fair and enjoyable.

The status quo for technical interviewing doesn’t meet the needs of candidates or hiring companies. Haphazard interview experiences, subjective evaluations, and lack of capacity and expertise mean too many companies miss their hiring goals and miss out on great software engineers. At Karat, it's our mission to create better outcomes for companies and candidates by making every interview predictive, fair, and enjoyable.

Karat conducts first-round technical interviews on behalf of companies including Indeed, Atlassian, Intuit, Peloton, The New York Times and Wayfair. We do this through a community of Interview Engineers who are equipped with Karat's interviewing platform, battle-tested questions, and data-informed best practices. 

The result is highly predictive and fair interviews at scale that candidates truly enjoy. Karat has amassed the largest and most robust dataset of structured interview intelligence to produce never-before-seen hiring analytics. 

As the world continues to transition to virtual work, and the fairness of hiring practices in the tech industry come under greater scrutiny, Karat is uniquely positioned to be a valuable, strategic partner as companies transition to 100% remote hiring.

Founded in 2014, Karat is a privately held and venture-funded company based in Seattle.

Sales and Solutions Support at Karat

Our Sales and Solutions Support team is committed to helping clients better understand the Karat product and performance of its users by providing actionable performance insights and exceptional customer service. We support internal stakeholders and external clients by efficiently responding to support tickets by mining through data, and providing insights on performance and deliverables.

As our Client Support Specialist, you will use creative problem-solving to help clients better understand the data at-hand, allowing them further clarity as it pertains to how they can hit their goals using the Karat product. This is a data-driven client support role; our ideal candidate is equally comfortable mining and cleaning data, and can engage comfortably with clients in order to help them best interpret their Karat performance results.

Karat’s HQ is based in Seattle, Washington, but this will be a fully remote role (within the U.S.). This is a full-time, hourly position.

Core Responsibilities

• Research, respond to and accurately resolve cases of moderate complexity, in a timely manner
• Function as primary contact for all assigned support cases, meeting Karat’s internal goals for initial response and subsequent customer communication
• Write thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction
• Collaborate with other departments on more complex issues involving system integration and custom configurations
• Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on doing what is best for the customer

About You

• 1+ years of experience in a customer support role preferred
• Professional experience with Salesforce, JIRA, Zendesk, or similar
• Strong written and verbal communication skills (with a preference for direct and articulate communication)
• Consultative mindset; has a history of diagnosing issues and prescribing solutions
• Natural inclination towards working independently, but proactively communicative and team-oriented
• History of successfully working in a fast-paced, quick-change environment
• Experience in Salesforce Service Cloud is a plus

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

With thanks to the Level Playing Field Institute for this statement of non-discrimination.