Clinic and Patient Support
At 98point6, our mission is bringing technology and medicine together to reinvent primary healthcare. You’ll collaborate with multiple teams, work across disciplines, encountering and conquering many challenges that are new and exciting. Each day you’ll be working towards profoundly transforming primary care.
Your Role and Impact
98point6 is looking for a Clinic and Patient Support to support our patients, clinicians, and customers. This individual will have a passion for providing high quality primary care efficiently, objectively, and in a way that combines standard of care with technology innovation.
Responsibilities
- Work closely with clinical operations, clinical research, product, and commercial teams to provide comprehensive customer service and support to patients via externally-facing tools and resources
- Support clinicians with varied follow-up tasks such as prior authorizations, ordering labs, resulting labs, direct patient follow-up regarding care or condition, and identifying needed resources
- Provide support to our clients and patients on questions regarding general support, benefits, reimbursements, and subscriptionsIdentify and implement a new service platform that will allow for a seamless patient and customer experience
- Rotating on-call support to on-duty clinicians
- Develop and scale patient support processes and policies
Requirements
- 3+ years of healthcare administration experience highly preferred
- Customer service experience highly preferred
- BA/BS preferred
- Project/program management experience highly preferred
- Proven organizational skills with incredible attention to detail
- Effective communication and interpersonal skills, with the ability to take initiative and build strong, productive relationships
- Strong analytical and organizational skills
- Self-motivated and self-directed
98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.