Clinic Support Coordinator
Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
Your Role and Impact
You will be responsible for ensuring streamlined patient access to the 98point6 primary care services. By leveraging consistent scheduling protocols focused on operational performance, you will directly impact optimal physician staffing and effective clinic support. Your work will be instrumental in creating a positive physician experience and commitment to results.
Responsibilities
- Manage daily clinical operations tasks including time sheet approval and scheduling
- Be responsible for maintaining physician Wiki and ensure compliance with all operational standards, guidelines, rules, regulations, policies and procedures
- Work with Clinic Support Lead Coordinator to develop optimal 24/7 physician staffing, in-line with patient volumes and business objectives
- Assist in development and management of clinical operations KPIs
- Conduct retrospective analysis of patient visits as part of Operational QA
- Work closely with clinical operations, clinical research, product and commercial teams to provide comprehensive support to physicians via internally-facing tools and resources
- Create operational workflows to support commercial and marketing teams for engagement events
- Participate in on-call rotation to respond to operational emergencies
Qualifications
- 1–2 years experience in a fast-paced primary care office setting handling a high volume of operational work while working with physicians
- Succinct and professional written/verbal communication
- Microsoft Excel experience is a plus
98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.